Koodo Community
Question

Cant find Koodo SMS Offer


I received this text offer from Koodo, but can't find the offer on my self-serve account ? I waited past midnight and checked the whole self-serve site. It’s just not there

 


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Userlevel 7
Badge +4

I received this text offer from Koodo, but can't find the offer on my self-serve account ? I waited past midnight and checked the whole self-serve site. It’s just not there

Let me flag a rep to help you out. 

Userlevel 7
Badge +4

Hi there, @CS2022 

Were you trying to upgrade to a new device with a TAB?

Yeah, I’ve tried selecting several different phone upgrades, the promotional price of $34/month never shows up

Userlevel 7
Badge +4

On which Tab size were you trying to upgrade with. Basic, Mid, or Plus?

I’ve tried all 3. Literally gone through all combos with various phones and Tab sizes 

Userlevel 7
Badge +4

Ok, thank you for that information.. We will look into it and get back to you. Thanks for your patience. :) 

Userlevel 7
Badge +4

Hi there @CS2022  Can you please log out of your Self Serve, log back in and try again now. Should work, please let us know. 

Yay, I see it now! thanks so much for your help!

Userlevel 7
Badge +4

Our pleasure, enjoy your new plan and device. 

Cheers, :)