Hello, I used Koodo on last year. But when I try to login self serve today, I cannot login. It only say “That was unexpected! Your username and/or password appears to be incorrect. It’s also possible that your password no longer meets our requirements to keep it secure. Please reset it here.” When I try to reset, I haven’t receive any email.
How can I login to self serve again ? Thank You!
Did you check your junk/spam folder for the email?
Did you check your junk/spam folder for the email?
yes, I wait for hour, but no email related to this.
You may need to schedule a callback through Koodo Assist and ask the rep to direct you to the technical support team for further assistance. https://Koo.do/Chat
No
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.