It wont let me change my rate plan to 55$ 75gb with free perk. This thing keeps popping up. I tried waiting hours and doing it on different devices.
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Userlevel 7
+4
Eh, did you try to change the perk or the plan?
I am little confused as you mentioned you had issue with plan change but the screenshot was a perk change.
The new plan comes with a free perk. After clicking a new plan it'll lead me to choose a free perk page, I choose a free perk then error happens.
Userlevel 7
+4
The new plan comes with a free perk. After clicking a new plan it'll lead me to choose a free perk page, I choose a free perk then error happens.
Could you ignore the perk and move the next step?
I think it was a known issue. you could select the perk after plan change or a rep would help you to do that.
Already tried ignoring it, still thesame thing.
Userlevel 7
+4
Let me flag a rep to look into it
Userlevel 7
+4
Hi
This is a known issue and our dedicated team is working on it, we are sorry for the inconvenience caused.
We will try to assist with the changes, we have sent you a PM so we can confirm more details, please check your inbox when you get the chance. Thanks!
Userlevel 7
+4
Userlevel 7
+4
Hi there
Userlevel 7
+4
Userlevel 7
+4
Userlevel 7
+4
I would like to switch my plan to a cheaper option but when I go on self-serve I'm only shown more expensive plans. How can I access cheaper plans?
What plan were you looking to sign up for?
Do you have a tab with Koodo?
I don't have a tab and have my own phone. I'm currently paying $45/month for 3gb of data, which is a ripoff. I know there's equally or lower priced plans with greater data available through Koodo but I can't access them. Only higher priced plans.
It doesn't matter. I'm going to sign up with Fido which has a good promotion on right now ($39/month for 20gb) and port my number over. I've been happy enough with Koodo over the years but the complete lack of customer service support and inability to directly downgrade my plan has convinced me to change providers.
The $39 plan is a great plan. Both Fido and Koodo only have those for new customers only
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