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Question

Cannot change plan rate in self serve

B

It wont let me change my rate plan to 55$ 75gb with free perk. This thing keeps popping up. I tried waiting hours and doing it on different devices.

 

16 replies

Dinh
Userlevel 7
Badge +4

Eh, did you try to change the perk or the plan? 
I am little confused as you mentioned you had issue with plan change but the screenshot was a perk change. 

A Koodo customer, opinions are my own.
B

The new plan comes with a free perk. After clicking a new plan it'll lead me to choose a free perk page, I choose a free perk then error happens.

Dinh
Userlevel 7
Badge +4

The new plan comes with a free perk. After clicking a new plan it'll lead me to choose a free perk page, I choose a free perk then error happens.

Could you ignore the perk and move the next step? 

I think it was a known issue. you could select the perk after plan change or a rep would help you to do that.

A Koodo customer, opinions are my own.
B

Already tried ignoring it, still thesame thing.

 

Dinh
Userlevel 7
Badge +4

Let me flag a rep to look into it

A Koodo customer, opinions are my own.
Flo Koodo
Userlevel 7
Badge +4

Hi @Buffy 

This is a known issue and our dedicated team is working on it, we are sorry for the inconvenience caused.

 

We will try to assist with the changes,  we have sent you a PM so we can confirm more details, please check  your inbox when you get the chance. Thanks! 

T

@Flo Koodo I had the same issue and now the 75GB plan is no longer showing in self serve.

Flo Koodo
Userlevel 7
Badge +4

@Trochaic What is the perk that you want to choose with the new plan?

T

@Flo Koodo I’ll choose speed boost. Thanks!

Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @Trochaic  We have looked into your account and we can see that you do have the Speed Boost perk on the number ending by *685. 

T

@Boa_Guy Koodo  I know I have speed boost, that wasn’t the issue. I mentioned my issue was the same as OP,  having problems changing to the 75Gb plan. Self serve was giving me problems when I went to change the plan and then the plan disappeared. 

Boa_Guy Koodo
Userlevel 7
Badge +4

@Trochaic  We have sent you a private message with more info. 

R

@Boa_Guy Koodo @Flo Koodo A week after the OP and this is still an active issue. Any ETA on a fix?

S

@Boa_Guy Koodo Im having the same problem. I cannot switch the plan without having the perk error. How do I get this updated correctly?

Boa_Guy Koodo
Userlevel 7
Badge +4

@Rubes1  We have sent you a private message for more info, take a look when you get a chance. 

Boa_Guy Koodo
Userlevel 7
Badge +4

@Stacie87  We have sent you a private message for more info, take a look when you get a chance. 

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