Koodo Community
Question

Can't update billing address in self serve - street number suffix

  • 20 August 2023
  • 5 replies
  • 61 views

My address is 123G fake street but the self serve option will change it to 123 fake street and won’t let me include the G at the end of numbers. What’s strange is that when I search for that address it appears but when I try to select it, the G is again removed.

Please let me update my address with my correct address.


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5 replies

Userlevel 7
Badge +4

Koodo used Canada post address system to find your address. During the address change was there any notification that the address was validated by that system?

when i search for the address in the drop down menu it appears in the list with the suffix, but when I select the address the suffix disappears

Userlevel 7
Badge +4

let me flag a rep to look into it. It seems there was an issue with the address change

for the record, I haven’t updated my address because the koodo system wont let me enter the correct address.

Userlevel 7
Badge +4

Hi @Can_Telecom_Sux 

We have sent you a PM so we can further look into it, please check it out when you get the chance, thanks!