Hi ​@Swalton 

We weren’t able to identify your account based on your community profile.

Just to confirm, do you have a Koodo postpaid account and you are looking to change your existing sim card?

Yes, I am logged in and using the change my sim portion of the self serve website. I’ve tried about 5 times from my phone, another phone, and my laptop and nothing seems to be able to get through that last validation code. it’s just loading forever.

​@Swalton 

Have you tried in incognito mode on your laptop?

yes. same thing

I assure you that I can’t find any help for this by searching the forums. 

Just to confirm, you were residing in Canada and you didn’t use VPN on your device?

true on all accounts

That was strange, is your account active? and there was no suspension on it? Is it a normal SIM or an eSIM?

SIM switch is a security issue, normally if you can’t do it in self-serve, you would have to contact Koodo directly or visit a store.