Koodo Community
Question

Address won’t update

  • 29 June 2023
  • 4 replies
  • 67 views

Hello, kindly assist to fix this glitch. I am trying to change my billing address on self-serve since couple of days, the address is found by Canada post, the page shows successfully updated, and then nothing happens. I refresh, restart, clear all cache, restart the phone even, nothing changes. 


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4 replies

Userlevel 7
Badge +4

Are you using the same email address in the community as for self serve? If so, we can flag a rep for you.

Yes

Userlevel 7
Badge +4

Done! Hang tight for a rep to appear.

Userlevel 7
Badge +4

Hi @Arafferty 

We have sent you a PM, so we can further assist with the change, please check the inbox section under your community profile when you get the chance.