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I want to add my mom's phone with her current phone number to my plan. When I go to self serve and select a new plan with bring my own device it doesn't seem to register that I'm adding a completely new person and phone. How do I add her on with a new plan all under my account so I can pay for it?

Is your mom current with Koodo or with other carrier?

Moving another number to your account isn't that easy as it might need a formal request of number ownership 

Hi, she currently isn't with any carrier. Just pay as you go phone cards but she would have previously been with some carrier years ago...

Hi, she currently isn't with any carrier. Just pay as you go phone cards but she would have previously been with some carrier years ago...

If you wish to add a line to your account, you can follow this guide https://www.koodomobile.com/en/services/add-a-line?

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