The Chat bot utterly failed to understand my question (and provided a lot of incorrect answers) so hopefully someone in the community can help.
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I have the least expensive Prepaid account (250Mb monthly data allowance) and a 2Gb Data Booster Addon. I have very little monthly data usage so this plan suits my needs.
A few months ago I accepted a free promotional offer to receive 10Gb data per month for several months. Free is free so why not.
I recently exceeded my 250Mb monthly allowance and expected the overage to be deducted from the promotional 10Gb. It was not; it was deducted from my Data Booster Addon.
That can’t be right because it means I first have to use up my Booster Addon (not free) before it starts to deduct from the free promotional 10Gb.
Can someone clarify if that’s how it’s intended to work? Because if it is then the offer was misleading.