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LeahL95Organizer

asked in Plans & Add-ons

How can I reach a koodo agent when i am out if the country and call back dows not work

I am looking to switch to Koodo while there are promotions on but I am away traveling and do not have a Canadian number to accept incoming calls. The Sim card currently in my phone is an Italian number but I have outgoing international calling available. I could reach Rogers no problem but cannot call Koodo. The chat bot can't answer questions I have and a rep would have to activate the plan I want if they are even able to match it. Plus add an add on that is different than what comes with most of the new plans. I tried scheduling a call back last night after my Facebook message had no reply. The call back never went through. I also couldn't get the chat bot to tell me what time zone the call would be in. It just said 9:30 pm was the earliest available. I'm assuming the calls would be in eastern time but there was no indication of that and I did not receive the call anyways. I have tried switching to Koodo before and by the time an agent got in contact the promotion was over and they

1 year ago

wing0Organizer

asked in Billing & Payments

Multiple lines in account payment method and bill statement layout

If I add a second and third line to my account, is there an option to pay each line with a different credit card? Can I generate one bill statement per line or it will all show up in one statement?Thanks!

1 year ago

Shawn1Advocate

asked in Purchases & Returns

Options to change recent order

Hi I just ordered two new phones yesterday. However today I am seeing new offers and want to know if I have the option to change my order at this point? So, I ordered two iphone 13 (with zero down). I want to know if I have the option to change it to iphone 14 (with zero down)? Also what would be the price difference for the monthly tab? @Boa_Guy Koodo

1 year ago

AYSMBeginner

asked in Other

why can't i schedule a call back??

this has been so frustrating. i understand its black friday weekend but more the reason you should have someone available if people want to take advantage of the promotions. is there any other way to talk to someone? koodo assist will not allow you to schedule a call back.

1 year ago

kyjBeginner

asked in Purchases & Returns

LionBeginner

asked in Self Serve

Samsung S21 FE RAM question

I was looking into purchasing the Samsung S21 Fe and it says at the 128GB version it has the 6GB and 8GB version, how can I tell which one I will get?

1 year ago

RedgrandamRockstar

asked in Plans & Add-ons

changing plans while in a tab

I had a $65 plan but self serve let me switch to a $55 plan. My understanding was $60 was the minimum for tab mid/plus. If I already have a tab obviously that is still there. But am I now limited in the future to only tab basic options? Our other line got a tab on a $55 plan last week too which is below the $60 stated. So I guess I’m also asking what dictates the tab you can get in the plan you currently have and where can you see that as self serve doesn’t specify the tab allowed with the plan when you switch plans.

1 year ago

KortrussBeginner

asked in Other

scam or legit

Recieved a call later at night from +18664488030 saying they were Koodo and that they had a promotion for me and wanted to ask some questions. I said no thanks as I wasn't sure if it was a scam or not and hung up. Was this Koodo all along?

1 year ago

Natasha BombaBeginner

asked in Plans & Add-ons

Internet usage for Stream +

How does Stream + access internet? Does it run off my phone? How does it work if I want to watch it on my TV ? Is it connecting through my Apple box? Or do I need a separate internet provider to use the service?

1 year ago

hansrajcaOrganizer

asked in Plans & Add-ons

Rollover Data

How does the new Rollover Data perk for postpaid plans work? Would it roll over multiple months? If I have a 10 GB plan and use only 1 GB every month, would my data accumulate every month. Like month 2-19 GB, month 3-28 GB, month 3-37 GB etcThanksHans

1 year ago

OleksandrLogoshaBeginner

asked in Other

Voicemail password

I can't listen to my voice mail, they ask me to enter a password, I never knew it.

1 year ago

SparkConnector

asked in Other

change my plan

I’m out of the country, won’t be back until Monday but I want the Black Friday promotion. What can I do. I’m using a different SIM card here.

1 year ago

HywayBeginner

asked in Plans & Add-ons

Question about provided number

I’m currently in the process of transferring my number from Bell over to Koodo (I haven’t received my SIM card yet).My question/concern is that with the emails that i’ve received from Koodo, it shows that they provided me a number and it’s not my current active number. Will this correct itself when I go through the process of transferring my number? Did i do something wrong?

1 year ago

Jaffer ManiarBeginner

asked in Other

Reporting to TransUnion and Equifax for non-existent account

I don't have an account with Kodoo and I never had an active account. However a dispute was settled with a collection agency a couple of years ago and that was the end of that story.Last week I decided to check on my credit file and I was surprised to see Koodoo still reporting "missed payments" to TransUnion.Nearly 90 missed payments have been recorded, severely affecting my credit score.Koodoo doesn't seem to have a customer service phone number and the automated chat is useless. Can someone please help in erasing this missed payments record from my credit file ? Thank You

1 year ago

FaiqaBeginner

asked in Billing & Payments

My card is over charged

Today I auto top up my base plan. And they charged me two times. What should I do?

1 year ago

EJaneWBeginner

asked in Plans & Add-ons

Curent customer upgrading phone

Hi: I am a Koodo customer with an iPhone6.Koodo contacted me that I need to upgrade it if traveling internationally.I want an iPhone SE, but there is an 8-week wait for one through Koodo, too late for my trip..However, I could get an SE immediately through Apple.Can I do so & transfer my SIM card and info myself?Can I keep my current Koodo plan?Thanks, Jane

1 year ago

Downton TabbyBeginner

asked in Plans & Add-ons

Which plan? Current or new offered

Hello Kodoo Community! I am looking at my current plan versus 3 other plans offered. What would I be giving up or gain with a change. Your input is greatly appreciated.

1 year ago

ScipioBeginner

asked in Other

my texts are being sent from 2 different numbers

Just added a new line and selected to keep my old number. When I got the new phone it had a 748 area code number. I followed the email to change the number but elected to get a brand new 519 area code number. Now when I text other people, they are getting texts from the 748 number when I don't have wifi (and sometimes when I do) and the 519 number when I have wifi. I do not receive any texts if they text me at the 748 number, only the 519 number. This is terribly frustrating and I don't know who or how to fix it.

1 year ago

JinnBeginner

asked in Other

Why Callback?

It make sense to schedule a (multiple times) call back but no one calls you back….I can receive the text message says Rep will give you a call in short, but no rings. Check all the settings on my phone and the koodo number is not blocked. Maybe they are just slackers. Bye bye Koodo. Hello Fido!

1 year ago

aegh1966Connector

asked in Other

Shipping to PO Box

Hello, I have a question for you if I buy a new phone in Koodo web site, Can I send this phone to a P.O B.O.X address?Thanks.Fred.

1 year ago

r o m e oBeginner

asked in Other

new account, txt and call issue

hello everyone, i got new sim card from Koodo, I can send message and I can call outgoing but I cant receive an incoming txt or reply and i cant receive calls (incoming).. I cannot find Koodo’s customer service number to call.. I use different phone but same issue. please help

1 year ago

Andrew Ph WayBeginner

asked in Purchases & Returns

Why was I charged a fee

I just finally upgraded my phone, the rep in store found me a great deal on her system but going through the process with her on my.phone the same plan wouldnt show up. We tried this to avoid the $50 in store connection fee. So she scheduled a call back with notes and the rep on the phone says nope no $50 fee will apply. I make my order for new phone then go through the documents in my email, lo and behold a $50 connection fee. I was told by 2 people including the 1 on the phone there wouldnt be such a fee. If thats not the case why in the world would I wait a day for a call back then a week for the new phone to NOT save $50 plus a $10 shipping fee on top of that, this makes no sense to me.

1 year ago

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