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Unanswered questions

2804 Topics
T
TravelinguyBeginner
asked in Plans & Add-ons
Texting while in USA

I have a monthly plan that has Unlimited international messaging (text & picture) does that apply to sending as well as receiving  texts while in the USA

1141
Boa_Guy Koodo
2 years ago
J
JJAdvisor
asked in Tips, Tricks & Troubleshooting
new sim card

I just put a new Sim card in my phone and the LTE bars cut in and out constantly and I can't send text until it stays solid. Is this just the Sim card configuring with my phone or is there a different issue? I've removed the tray and reinserted the Sim a few times  

585
G
2 years ago
S
scentsyluvaConnector
asked in Other
Did everyone get laid off?

Did Koodo lay all their staff off? Fire them? File for bankruptcy and sell off their assets? Because I cannot seem to get any help with anything anymore..

842
Boa_Guy Koodo
2 years ago
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les.leierAdvisor
asked in Other
Robocallers getting through Call Control

Just wondering if anyone else is having issues with robocallers getting through your Call Control option?I live in BC and have recently received a number of calls from ON with recorded chinese messages. Any suggestions on how to ensure that they don’t get through? 

895
L
2 years ago
L
LayneBeginner
asked in Tips, Tricks & Troubleshooting
Incoming calls to me from the USA

If someone calls ME from the USA (I’m in Canada) - do I get charged? And if so what amount per minute?

1521
Allan M
2 years ago
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grckBeginner
asked in Tips, Tricks & Troubleshooting
Unable to Make or Receive Calls - Cannot Resolve Issue with Koodo Support Callback, Unable to Connect to Rep Via Chat Bot

EDIT: It seems that the callback agent I spoke to was able to restore my service. It seems I am unable to close/resolve my community posts - this can be disregarded. I am unable to make calls from my phone, and am only able to receive calls very rarely - this has been going on for four days.I am unable to connect to any representatives through the chat bot, and was only able to receive a call once back from callback support.They said to hang up so they can try a few things and would be calling me back. I can see that they are attempting to do so, and leaving me voicemails as I get alerts for a new voicemail, however I am unable to make any calls/connect to voicemail, and can rarely receive calls, so this method of support is not working.Attempting to email the customerservice@koodomobile.com email address - I get an auto-reply that this is not a monitored address. I have tried other email addresses, that have not gotten me an auto-reply (billing, etc), however I am not sure this will g

1783
B
2 years ago
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LaureBeginner
asked in Self Serve
sim card

Hello I’ve been trying to activate my SIM card on line for hours now no luck I have no access to txt or phone call when I try to put my email it says that it has to be active for 48 hours before sending me the 6 numbers to reactivate the card and when I call they only send me to robots  anyone can help me activate my symbol card ?? Or knows where to call to speak with an actual human ??

742
Bernard Koodo
2 years ago
I
IsaGBeginner
asked in Other
Number successfully transferred but no signal

Ported my number from PC Mobile to Koodo a few hours ago. My account says that my number was successfully transferred, but I still have no signal. I’ve tried removing my SIM and restarting my phone, but no luck.

3114
I
2 years ago
C
Christine McNalley
asked in Other
Moving a line from prepaid to my existing postpaid

Hi. My child is currently on the $15 prepaid plan and now that there is a $15 postpaid plan, I would like to move that over to my account. I have 3 questions:Can I keep the existing number? Can I use an existing (never used) postpaid sim card to activate the new account now? I know I’ll still get dinged the $5 for the sim card online but I’d rather not wait for the new card to be delivered. I upgraded my own phone 2 weeks ago and they sent a new sim that I did not use because I just moved the old one over to the new phone.  Can I do all of this online?Thanks!

1851
D
2 years ago
O
oggiedoggieOrganizer
asked in Billing & Payments
billed $11 for US roaming AND $23.30 for a phone call while using EasyRoam

I have Easy Roam set up and was automatically charged the $11/day when I used my phone for the first time when I went down the the US. I just checked my bill and I was also charged a per minute rate for several calls I made down there, while I was supposed to be on Easy Roam! How do I get this fixed, as I can’t talk to a human about it. 

1347
A
2 years ago
P
PhilNewBeginner
asked in Billing & Payments
What to do if the credit card that you're using as payment still keeps getting an error?

I am a new customer in Koodo and my bill is nearing its due. I am trying to use my credit card to pay which is a Canadian VISA. I have tried self-serve and dialing 611 but it’s showing an error and over the phone it saying that my card is not accepted. What else to do? This is frustrating. It’s not supposed to be this hard to pay. I really do not want to miss the due.  I have read the threads from this community but there’s no clear resolution for this issue. 

1946
A
2 years ago
M
mikebBeginner
asked in Other
Moving to a place with minimal to no Koodo service. How do I get out of my plan?

Moving to  a place with minimal to no Koodo service.  How do I get out of my plan?I tried a new phone, and a new SIM card, but now I’m locked in *because I tried what options I had,) and the house I’m moving to I can barely get any service.  Minimal text text messages is all I Can send out.  I did everything I can (new phone, new SIM, tried a different phone,) but now I’m locked in, and moving to a location where I can’t use my phone, but Koodo wants $1000 to get out of my plan.  What can I do?No, its not in the middle of the countryside.  It is right in Brantford, ON, and there is nothing to mess with the signal… I found out the neighbout had to cancel Telus because it only got worse.Should I go to the Better Business Bureau?

762
Chris Koodo
2 years ago
A
AasimHBeginner
asked in Billing & Payments
I availed the promotional $45 for 10GB offer but my rate is shown as $60.

I availed the promotional $45 for 10GB offer but my rate  is shown as $60. I just want to make sure if I will be charged $45 or $60 because my online account shows $60

1825
J
2 years ago
J
J.007Organizer
asked in Plans & Add-ons
Tab Bonus

I don't understand the "Tab Bonus" concept. Specifically, where is this bonus money coming from?  Is it taken from out of monthly payment for the phone service itself?  And if that's the case, wouldn't it be just the Tab by another name?This seems to be a stereotypical "too good to be true" situation and I can't help but think there's some kind of "Gotcha!" hiding in the fine print or background.I've read a few responses in this forum regarding this same topic.  It almost seems like, in simplest terms,  the Tab Bonus is a sort of bribe to ensure customer retention for two years.  Is that basically it?  (BTW, I have been with Koodo for more than ten years.)   

3269
J
2 years ago
A
agartha01Beginner
asked in Billing & Payments
Does Koodo accept Master debit cards?

Hi,I just set up a pre-authorized debit on my chequing account/ master debit.And I read that Koodo just accept visa debit, is it true?Had anyone gone through the PAD by master debit? 

462
A
2 years ago
A
adrienaycoBeginner
asked in Self Serve
Switching to ESIM on iPhone(US version), from Current Physical SIM

I currently have a physical sim card, will purchase an iphone 14 from the US (no more physical sim), wondering how to make the switch. 

1771
Allan M
2 years ago
J
JustwonderingBeginner
asked in Plans & Add-ons
extra data

I added extra data for a recent vacation. Now that I’m back, when is the best time to reduce it back to the normal amount? If I reduce it back to normal before the end of the billing cycle, will the extra data remain until the end of the cycle and my new cycle begin with my original data amount?

953
Dinh
2 years ago
C
Carole2813Beginner
asked in Plans & Add-ons
1000 min international add on include New zealand

Hi there I have a few questions... Can the 5$ international minutes add on be used to call NZ? Can I only add it for a month or two or do I have to keep it on? What's the price difference of have vs. Not having it?  Thanks! 

931
Flo Koodo
2 years ago
K
KrisHockOrganizer
asked in Billing & Payments
How do you request the credit to be refunded through the Koodo Self Serve?

I have pre authorization set through my credit card and used to pay my bills using that. It should be credited in 3-4 days but it’s been almost a month and totally no response from customer service. I was sent another bill for September showing that same credit of $23.08 so when will the actually refund me? How can I remind Koodo/Telus that I still have not received my money back through their Self Serve system? The bot isn’t helpful. 

2528
Flo Koodo
2 years ago
N
Nicole GBeginner
asked in Tips, Tricks & Troubleshooting
Upgraded phone, do I use the SIM card that came with it?

Hello,I upgraded my phone from an iPhone XR to an iPhone 13.  The new phone arrived by mail yesterday and included a new SIM card.  Do I use the new SIM card with the new phone or transfer my SIM card from my old phone to the new phone?  Probably an obvious answer but I wasn’t sure.   Thanks in adance.

5202
N
2 years ago
E
Erin PetersBeginner
asked in Plans & Add-ons
Help

How do I get a call back? I change my plan from 15 Gb to 20gb but it only gave me an additional 2gb instead of 5gb. I can't get pass the chat to get a call back. 

824
Bernard Koodo
2 years ago
V
Vvpatel07Beginner
asked in Plans & Add-ons
how to change to seasonal hold plan while out of country

I am outside of canada not able to do any change on so called self serve as for everything you have to talk with rep

871
G
2 years ago
Sandra Doyle
Sandra DoyleBeginner
asked in Tips, Tricks & Troubleshooting
help

How do I put a sim card into my new samsung tablet from koodo  

431
Timo Tuokkola
2 years ago
I
IzzyKirbyBeginner
asked in Other
How to get the phone number from a private call?

So my cat has recently gone missing and I just got two creepy calls from a private number. No words, just meowing.I want to get the phone number to look into this creep further. How can I get the actual phone number when it says “private number” on the call screen?

1781
R
2 years ago
E
El GrandBeginner
asked in Plans & Add-ons
Unable to add Pay-Per-Use Intl Long Distance add-on from Self Serve

Unable to find the Pay-Per-Use Intl Long Distance add-on through Self Serve.Looks like I’m running into the same issue as: 

803
E
2 years ago

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