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Unanswered questions

3140 Topics

S
SkierBeginner
asked in Prepaid

US Roaming Prepaid Account

There is an issue with US roaming for prepaid accounts if both AT&T and T Mobile have dismantled their 3G networks.  Koodo should honour access via LTE.  Otherwise, I am being denied the use of prepaid roaming credits until Koodo grants LTE access 2025(?)

6
C
1 year ago
H
hanwintunBeginner
asked in Other

SIM Card not arriving

Ordered SIM card online and it was shipped with Canada post mail on 28 November. Today is Dec 7 night and the SIM card is not delivered yet. I activated the card on Dec 2. What should I do? If it is not arriving tomorrow, I have to buy plan from my old provider as it is already expired and I have nothing to use right now, but Kodoo plan is also already activated, which is double cost. What should I do? 

4
H
1 year ago
J
John LineCoach
asked in Billing & Payments

Starting to get pretty frustrated now?!

So it seems many people are getting responses and having their issues flagged and then resolved. Many for some of the same things I am going through, but regardless of posting here and sending PM’s it is just being skipped over and not addressed while others who posted after are responded to in a timely fashion. Any reason why that is the case?

7
J
1 year ago
J
john.smith525252Organizer
asked in Prepaid

Device locked out by Koodo

Hello,Is it possible that my device got locked out by Koodo?I had an issue with a first prepaid SIM card with my phone. I bought a second prepaid SIM and it wont register to the network. I tried inserting that new SIM on a different phone and it worked. I’m sure they can block a SIM, but can they also block an IMEI?Does any one have an idea?Thanks!

1
R
1 year ago
C
Cowabunga123Organizer
asked in Other

cant update billing/shipping address

Hi, I’m having a hard time updating my shipping/billing address. I have a rural address that the system doesn’t recognize. I emailed Koodo and a few days later received a reply saying it was a Canada post issue. I talked to two Canada post representatives and both confirmed my address was in their system. They said they receive a few calls a week for this very issue. Would it be possible for a Koodo rep to get ahold of me and we could get the address manually put in? I ended up getting 2 phones in store and paying a $50 activation fee that I was really trying to avoid but I couldn’t seem to get through to Koodo to talk to a representative. Finally the last email said “the request was unfortunately outside of our scope” and that I’d have to go through Koodo assist or schedule a call back. Which I found almost impossible to line up. Any help would be greatly appreciated.

8
C
1 year ago
D
DaveBen KoodoBeginner
asked in Billing & Payments

EasyRoaming charge

I recently travelled to Mexico and then the US. I was gone 19 days.When I was at the airport in Canada I turned my phone to Airplane mode and turned off cellular data. I never turned it back on until landing back in Canada. (each easyroaming day says “1 minute” from the country). My bill has 5 days of EasyRoaming charges. 4 for Mexico (not consecutive) and one for US. $67+taxI scheduled a call. Alex kept me on the phone for 30 minutes. Eventually he offered me $8, $15, then $20. I said no. I want to speak to a supervisor.He said the supervisor would call me back. in 2 hours. I have not received the call.This is predatory. The CRTC needs to be informed of this practice - although I am sure they are aware.How do I get this charged removed? 

2
D
1 year ago
E
EstefaniaMSBeginner
asked in Purchases & Returns

Upgraded plan but no confirmation received

I upgraded my plan and phone and I was charged the shipping. I received a first email showing the charge and that I would get the tracking number and the approval within one day. It's been two days and I haven't received anything, is there an issue?

2
E
1 year ago
E
Eric927Connector
asked in Billing & Payments

Auto PaymentDue Date

Hi, Just got a Koodo account.When is the payment put on my credit card? On the payment due date? Thanks and have a good day 

1
Allan M
1 year ago
B
BrayderBeginner
asked in Billing & Payments

billing cycle

so I received my first bill, however have NOT received the SIM card to put in my phone,  I certainly am NOT paying for a service that I am not able to use 

1
Allan M
1 year ago
T
TanvirgConnector
asked in Billing & Payments

Bill is showing wrong amount

I signed up for the $30/20GB plan at Mobile Klink but my bill is showing a total of $50.62. Can someone please help me and explain why I'm being charged so much.   

1
T
1 year ago
S
SlimOrganizer
asked in Tips, Tricks & Troubleshooting

koodo LTE coverage

Why is it when I use my phone in a store my iPhone 13pro switches to 3G? Is it because of Koodo’s poor LTE coverage? What’s going to happen when 3G is dropped in Canada?

3
F
1 year ago
F
Frustrated new user NB2022Connector
asked in Self Serve

Unable to port number in self serve

I am attempting to transfer my old phone number from Fido to my new Koodo account, but when I try to do in self serve it skips passed the option to select a number to port and says I successfully ported my Koodo number instead. Has anyone had this issue and if so what was required to fix it?

2
F
1 year ago
4
4dv0c473Beginner
asked in Billing & Payments

Cancel Koodo From Outside of Canada without Facebook Account

Hello!I have permanently relocated outside of Canada and I would like to cancel my Koodo Subscription.I have seen this thread. However, I do not have have a Facebook or a Twitter account. How can I go about cancelling my Koodo services in this sutation?Thanks!

2
Allan M
1 year ago
Bigscottydawg
BigscottydawgOrganizer
asked in Billing & Payments

It looks like my bill has started before I even received my phone and could activate/switch service to Koodo

I am currently with FIDO. I ordered a new phone and plan from Koodo on Black Friday. The phone is scheduled to be delivered today. I am actually out of the country and won’t be able to activate the phone and transfer my existing FIDO number to KOODO until the 9th but when I logged in and looked at my account I noticed that my billing started on the 2nd. I am paying for a full week of service I am completely unable to use and for which I won’t have even put the sim in a phone. This seems like an unfair billing practice to bill before the phone is received and saervice is transferred.

1
Allan M
1 year ago
M
M.elmBeginner
asked in Self Serve

Adding a 3rd line to my account?

I’d started an account for one line, with new phone earlier in the year then added another with a new phone on Black Friday for another family member. The next day I decided to order another SIM card to switch my phone from another carrier. currently my account shows the two new phones/lines on it, how do I add the third one (with my transferred number)? when I log into the Koodo change my number link it only shows the first 2 new phones/numbers as options to work with. 

1
Allan M
1 year ago
M
ManojSBeginner
asked in Plans & Add-ons

Urgent: not receiving calls after porting to Koodo and going straight to voicemail

It is been 4-5 days I’m not getting any calls after porting number to Koodo. I have tried to call on 1844 232 7687 and it says there is no active transfer request on my phone number. Please look into this at earliest.Have restarted phone many timesReinserted SIMbut still it is not working.

4
M
1 year ago
Tipete
TipeteBeginner
asked in Billing & Payments

Question about updating my billing info

Hello,First off, WTF Koodo? Why can’t we speak to a person? The ‘assistant’ is utterly useless. I managed to get a call back appointment for 2 days later last week and no one called…So the problem is: my employer wants to pay for my phone, I would like to keep my name on the account and have it billed to them. Is it possible? Thank you,

1
Bernard Koodo
1 year ago
T
Tiger62Beginner
asked in Billing & Payments

Easy Roam

On Nov. 29, I was driving on Hwy 3 to Rossland, BC and was close to the US border  then on this month bill I was charged $11 Easy Roam for the day. Can this  be reimbursed? I tried to get help from the Digital Assist, but no help. Thanks.

2
T
1 year ago
B
birtyConnector
asked in Plans & Add-ons

Family or shared plan

Confused over “add a line” and/or “share an account” when looking a plan add-ons. Trying to find out if I can add my wifes phone and number to my account and how much extra it would cost per month. Ideally we would like to share minutes and data as she seldom uses her phone and I have more than what I need. Not sue if this scenario is possible with Koodo and if so what pan or add-on is it called.

4
Bernard Koodo
1 year ago
R
ripped off customerBeginner
asked in Purchases & Returns

new phone not received

I signed up for a Cyber Monday promotion including a new Iphone 11 on Nov 28. I received an order confirmation same day and my credit card was charged the 11.30 shipping fee but haven't received any info about shipping the new phone. I have several friends that signed up for same promotion on the same day and they received their phones last week already. Order number is HFO34416979.

1
Dinh
1 year ago
K
KetakipConnector
asked in Billing & Payments

cancellation/ suspension if account since october 2023

Helloi have suspended my phone lines from October 2023. Still getting charged and got an email that account activated. Please cancle the billing and activation. I donot want Koodo phone!!!!!!!! Treat this urgently!!!

2
Dinh
1 year ago
Sam P. Secada
Sam P. SecadaConnector
asked in Self Serve

Usage error message in account

Is anyone else getting a "This service is unavailable right now" message in the usage section of their accounts? I've cleared cache, switched to Incognito mode, tried various browsers and it's always the same message. This has been going on for about 2-3 days now. I'm completely at a loss.

4
Sam P. Secada
1 year ago
I
Isabella_AdelineRockstar
asked in Billing & Payments

Black Friday Deal not reflected on my bill

I recently (in the last week) ported 4 numbers.  The deal I agreed to was for 4 lines for $200 - 25 GB at high speed and the slow speed after that….I received my first bill and have sorted throught partial month charges but the plans are showing at $60 plans not $50 plans so I’m being overbilled by $42.  Can someone tell me how to reach someone to get a) a credit for this month and b) the account set up properly so that it is billed properly next month.  I did print the bill to see if there were any credits check tucked on a different page, but alas..no joy.

2
I
1 year ago
C
CMacDBeginner
asked in Billing & Payments

renegotiating plan

-12-04, 11:19:15 AMWe are considering moving our home Internet and tv from shaw to telus. They have a bundle that offers $40/mth for 20GB with Koodo and we would like to change our plans to that if possible.  id like to talk to someone at koodo about it but can’t find how to speak to anyone 

1
Dinh
1 year ago
L
lucianbatcuBeginner
asked in Self Serve

I have been waiting for 6 weeks for someone to call me to transfer my service to Koodo

it is virtually impossible to get a hold of anyone. After many attempts through error messages on th eautomated system i received a call back only to tell me that someon from the right department will call me back and never received a call. KOODO is fast it sending invoices for serivices they have not even initiated. I have 3 phones with koodo and even i have been with them for a long time i feel like i want to cxl them and label koodo as a company “Non-Grata” Is anyone in here that can help either to point ,e in th right direction so i can speak with someone from Koodo or to cxl the service. 

1
Dinh
1 year ago

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