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Unanswered questions

2713 Topics

B
Big8DConnector
asked in Plans & Add-ons

Is it possible to use Optik TV app?

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

1
G
1 year ago
Brienna
BriennaBeginner
asked in Billing & Payments

Credit card not validating

I was just trying to change my prepaid base plan and the system will not accept any of my credit cards. I thought it may be because my expiry date recently changed when my bank sent me a new card so I tried to update my card on my automatic top up information but it would not validate there either so now I have no credit cards on the system. My top up is supposed to happen tomorrow so I assume I will no longer have a phone when it tries to renew. I confirmed with my bank, there is nothing wrong with my credit cards. This looks to be a system issue on the website. I need help fast! 

2
Brienna
1 year ago
J
Jim GoegebeurBeginner
asked in Billing & Payments

Charges

I have a Friend with a Canadian area code cell phone number, who’s wintering in the USA. I have Canada wide calling on my plan. Would there be charges for calling from Canada to my friends number?

1
Timo Tuokkola
1 year ago
C
CampbellsjBeginner
asked in Other

change name on phone line

I set up my account in my name for my daughter. How do I change the name on the phone line? When I set up a second line, it gave me an option to name another person. 

2
M
1 year ago
L
LuisaMariaConnector
asked in Billing & Payments

payment through bank doesn't show up in Self Serve Account

Hi there!8 days ago my bank made a payment for me to top up my account. This payment never showed up in my Self Serve Account and I had to pay a second time at a Koodo Shop. My bank told me that they can’t reverse the payment, because the payment status is “paid”. I want either a refund or 28CAD that show up in my balance. What should I do now?Thank you very much for your advice!

7
Flo Koodo
1 year ago
D
DavidBBeginner
asked in Purchases & Returns

Purchased a new phone, but want to return and replace

Hi there - I just recently ordered a new plan, new phone (Samsung Galaxy S20 FE certified pre-owned), it arrived in the mail and realize it’s way too bulky for me, I want to return and replace with a Samsung Galaxy S20 certified pre-owned instead. It’s untouched, perfect condition, literally just opened the box. Is this possible?And how do I get in touch with someone at Koodo? I don’t know how to talk to a real person. Thanks!Dave

2
G
1 year ago
H
Help_me_pleaseBeginner
asked in Billing & Payments

major issue with billing but cant speak with anyone from koodo

Hello,So I cancelled by Koodo account in August when I moved to the US.mid october I get alerted that I owe them 30 bucks ( had previously reduced the owed money to 0 when I cancelled the account), but it said that the money I owe is for a september - october bill. I figured this would be easy to address as it seems like a simple mistake. only problem is, when I call the toll free number, I get sent to the automated system online. When I try to set up a call with the automated system it tells me they cannot call international numbers (my number is a US number)... I have no way to contact the company to deal with this, I cannot access my account anymore as I dont have access to the old number and they just sent me to collections... anyone know how I can contact the company? Im at a total loss. I really need help and I was planning to restart my account when I moved back, but this is such a horrible experiance I am reconsidering/

1
G
1 year ago
S
Sarah0751Beginner
asked in Other

Data overagge

I am supposed to have unlimited data, but I have just received a text saying I have used 100% of my data and it is being paused unless I pay for more. What gives?

2
Bernard Koodo
1 year ago
D
DeeVBeginner
asked in Plans & Add-ons

Switching Plan

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

1
Mayumi
1 year ago
R
Robo2020Beginner
asked in Other

Callback scheduled and no one answers

I scheduled a call back — received their call and pressed 1 to speak with someone.  I’ve been listening to the phone ringing for the past 15 minutes with no one picking upWhat’s the point of a call back feature if no one answers the phone?

1
Bernard Koodo
1 year ago
F
fbertinBeginner
asked in Self Serve

Anyone having problem when changing billing address?

I am trying to update my billing address using Self Serve but it doesn't work and I get a server error when I  check my browser dev console. Really not well done this thing… Error 

2
F
1 year ago
J
JessannetBeginner
asked in Other

can I forward texts/calls to international SIM to avoid roaming?

Hello,I am currently in Thailand, from Canada.  If I purchase a local sim, set up call forwarding on my iPhone to the new number, and then swap out the SIM, will I be able to review texts or calls from home without being charged extra?  Thank you! -Jessica

3
M
1 year ago
N
ngunn5Beginner
asked in Prepaid

Check Minute and Data Usage by SMS?

Is there a way to check how many minutes and data are left by SMS?

1
Allan M
1 year ago
Lee Anne Myers
Lee Anne MyersBeginner
asked in Plans & Add-ons

streaming Dicovery +

Can I upgrade to ad free discovery +? And do I can my subscription with Netflix? How do I link my account?

2
Allan M
1 year ago
K
kjb104Beginner
asked in Plans & Add-ons

You’ve recently changed your Koodo services.

Received an email about this but have not changed services and can not figure out why I received this email’

3
Bernard Koodo
1 year ago
J
JikeBeginner
asked in Billing & Payments

One Time top-up data charges should be waived due to Hurricane Fiona and are NOT Credited on my new Bill

I don’t have a credit for the my one time top up fee of $25 applied to my last bill during Hurrican Fiona on my new Koodo Bill.  As promised by Koodo it was supposed to be credited due to Hurrican Fiona waiver on my new bill cycle and it is NOT!!

2
A
1 year ago
M
Melissa1982Beginner
asked in Plans & Add-ons

Phone & Phone number

Hello I have a phone and phone number that I would like to transfer for a Kodoo plan. What are my next steps via online purchase and self-serve. Thanks Melissa

1
R
1 year ago
M
MinyoungkimBeginner
asked in Billing & Payments

fee

Hello. I couldn't pay my cell phone bill for two months from September to October. I'm so sorry. I mistook the date. I thought it would be charged on the 22nd of every month. But compared to what I couldn't pay, the fee was too high. I'm sorry, but is there any way to deduct the fee? Also, I couldn't get a refund of $25 in May fee from Kudo.And I want to contact you by email if possible because I am not good at English.Please help me.

1
Sophia
1 year ago
Andrew1232001
Andrew1232001Beginner
asked in Tips, Tricks & Troubleshooting

Will Koodo/sales person be able to remove my number from an apple ID

Hey there, so to make a long story short, the Apple ID my account is linked to I’ve (almost) lost access to. I don’t have my password anymore, it got changed by me a while ago and I can’t remember what I’d changed it to. I’ve exhausted my options of recovering the account so when this phone dies or I go to get a new one, I will not be able to use my number due to the fact that it’s already linked to an Apple ID but I will not be able to log into it. so, will I be able to get Koodo to remove my number from this apple account so I can put it on a new one, or if I switch to android will I be able to transfer my number there?

1
Allan M
1 year ago
T
trailhikerOrganizer
asked in Tips, Tricks & Troubleshooting

No Reception

Wondering when we’re going to get reception service like before, been down for a week, using wi-fi for texts and calls from home.  Outside there’s no service unless driving 2-3kms awayCaledon village Ont, Kennedy Rd west on  Dougal

6
R
1 year ago
D
Dee60Beginner
asked in Plans & Add-ons

US roam and talk booster

when you add a US roam and talk booster to your base plan how will you know if you are close to your limit Also with Data how will you know when getting close to data being used up 

3
Sophia
1 year ago
G
GavConnector
asked in Billing & Payments

Still Have a PST charge on my bill

We moved from BC to Alberta in May 2022 . I changed my billing address for Koodoo to Alberta, But I am still being billed for PST. how do i get them to change this and give me a credit?

10
G
1 year ago
E
EmmiJBeginner
asked in Purchases & Returns

unable to complete online order, get this error instead

Finally the 45 day hold is up and I went to order my new phone. I've tried twice now to complete the order and I get the error "Price Plan is not valid". Even though I'm choosing the Tab plan that's needed. ($60 for 10gb for a CPO iPhone 11)Is it because I'm trying to purchase with a prepaid Visa?  

3
M
1 year ago
R
Reid54Beginner
asked in Plans & Add-ons

plans

We have two phone lines. Why are same plan updates not offered to both phone lines?

1
Sophia
1 year ago
N
nerfherderBeginner
asked in Plans & Add-ons

Data plan for US

Anyone else unhappy with Koodo’s data plan for traveling in the US?  My wife and I were there for just over 2 weeks - cost was > $300.   This will be the reason I leave Koodo.

3
BobTheElectrician
1 year ago

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