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Purple JAmbassador

asked in Other

texting and phone calls issue

I have been with koodo for 12 years and have never had an issue, but the last 24-36 hours I have a problem calling and sending texts to other koodo customers. I can call.and text those not with koodo. Is telus/koodo having technical problems. I javelin the samsung S22 ultra. In fact , yesterday, June 11, I couldn't even access my voice mail. I am in windsor ontario, so I don't know if this is an ontario issue or not....I just want it fixed ASAP

9 months ago

nim4165

asked in Tips, Tricks & Troubleshooting

Convert a prepaid Koodo SIM to eSIM

Can I convert my existing active prepaid SIM to an eSIM?If successful, can I replace the Koodo SIM with another provider’s SIM and alternate use of either SIM/eSIM? Has anybody done that successfully?

9 months ago

grodgerBeginner

asked in Purchases & Returns

MaggieHBeginner

asked in Billing & Payments

Can't pay the last bill as it is grayed out

I still need to pay my last bill, but “pay now” is grayed out. I guess this is because I canceled my phone number months ago, as I left Canada and am in a another country right now. How can I pay my last bill successfully? Thank you!

9 months ago

CdnRoseConnector

asked in Other

Phone over Wifi not available

I recently upgraded my phone to a Galaxy A54 5g. I used to use phone over wifi all the time, because cell coverage in our area is terrible, and I’m working from home. However, this phone doesn’t have the option of phone over wifi! I’m wondering if it might be available in the near future or if I need to change my phone...AGAIN.

9 months ago

dongju beakBeginner

asked in Tips, Tricks & Troubleshooting

Transfer

I tried to transfer from Phonbox to Koodo.But I am in stuck for 5days.and I got that email from Koodo.I am dongju beak and my phone number is 902 403 7539 Sir, after checking with the department in charge, it seems that you applied for port in to Koodo and received the above message. If you apply for Port In to the mobile carrier first, it becomes Port Protection and it is difficult to issue an account number. Therefore, please contact Kudo and cancel the port-in application.The port out process is currently in progress, and if you cancel the port in application to Kudo, the number transfer process will continue.Thank you.

9 months ago

DustyiimeOrganizer

asked in Other

does koodo text from 4717

I am thinking no it's not let me know if its a correct assumption

9 months ago

StickystickBeginner

asked in Other

Device Care Question

So the back of my phone shattered. Dog knocked it out of my hand onto the sidewalk(after destroying my otterbox earlier today). When going through Asurion for device care, they want to charge $250 for a replacement. I’m cool with that. However. I’ve already paid off my device. If I get this replacement through them, will it put me back on a tab for paying off the replacement?

9 months ago

Spring FeverConnector

asked in Self Serve

Amount of Rings before answering machine

My phone rings like 8 times before my answering machine picks up. How do I change that to 4 times?

9 months ago

JennyG77Connector

asked in Tips, Tricks & Troubleshooting

callback issues

I need to speak to a live human being after I have been wrongfully charged for roaming fees. when the callback came in and I hit ‘1’ to request to speak to an agent, it did not register. I was again prompted to hit 1 again with the same result and then again a third time. This happened with all 3 callbacks this evening and still have not spoken to anyone! This system is absolute garbage? Can anyone help?

9 months ago

Diana TyrrellBeginner

asked in Billing & Payments

Paid off collection

i paid off a settlement few days ago offered by kbm law how to go about getting it taken off credit report the person handling my file said i had to contact koodo in order for this to be done but im locked out of my account so doesnt seem to be a way to contact koodo regarding this

9 months ago

gps2Beginner

asked in Self Serve

Not able to activate new sim card

I purchased a new sim card because I misplaced my old phone.I am using self serve to activate it.I cannot use the text option to receive the activation code since i don’t have access to my old phone.I selected to receive the activation code via email. I tried a few times but I am not getting any emails from Koodo. I have scheduled a call but it’s not until tomorrow afternoon. I need phone service now.Please help.Thank you.

9 months ago

GamerOrganizer

asked in Other

Employee purchase plan

Hey I saw that one of the benefits at my workplace is a koodo employee purchase plan, it says the discount is only on in market plans does this also include promotional plans on the website currently? If not which plans and what about the starter plans thank you in advance

9 months ago

Stephanie777Beginner

asked in Billing & Payments

havent received credit after cancellation

It’s been about a month and a half since I cancelled my service and I have not received the credit on my account. Can someone please help me with this?

9 months ago

VictimAmbassador

asked in Other

How do I get pics w/ msg, and cancel Koodo?

I tried to get a human after a hours of loging in to every section Koodo could think up. I did finally get a callback, BUT, the agent said “Please may I have...” and went silent.I went through all the hoops again THREE times hour after hour and still no one calls back. Maybe Koodo needs to get a good mobile carrier.Adding insult to injury, the Artificial I(no where near intelligent, not even close) that insist I have to log in to log in, using my landline locally, and calling my digital phone (DP) is long distance. Calling my wife on her Koodo account is long distance. WTH, she is sitting right bedside me and the phone never goes anywhere anyway.QUESTIONSWhy does Koodo keep suggesting I talk to a human, and I book the appointment, and I Koodo fail to call back 3 out of 4 times. Are we as victims allowed only one call-back and that’s it? Just one agent that can’t stay connected and after that, it’s pound sand? QUESTION: Is there a quick way of reaching a human by xcalling them and not

9 months ago

Hybrid607Beginner

asked in Billing & Payments

Changed plan Billing is the same

After Koodo upped my last plan by $5 i have switched to a better one for the original price. $50 for 40GB. I’m still being charged $58.75 and not the $50 +gst and other which would become the $53.75 ($54 ish). Why am i still being charged for my old plan?

9 months ago

LBOakvilleBeginner

asked in Tips, Tricks & Troubleshooting

Number called from my phone, but not me - what's going on?

I just noticed today in my Recent calls section that a call was made FROM my cellphone to a number that I don’t recognize (I.e., an outbound call that I didn’t make). It happened when I was at work and near my phone and I can confirm no one had physical access to it. It doesn’t look like it connected though, as there is no information about how long the call was. When I clicked on the number for more information, it showed that in the past month there were two other such outbound calls from my phone to the same number; the first one shows up that there was a 4 second connection. When I do a search for the number via Google, it says there is no information on that number. I’m concerned about calling the number myself in case it is a fraud thing. Any advice?

9 months ago

Aro11Beginner

asked in Billing & Payments

over charge

Why am I being charged on Canada unlimited minutes?

9 months ago

MatteoFVAdvisor

asked in Billing & Payments

Wrong name on file, wrong tax being applied, monthly discount not being applied, available mobile app?

Hello,I recently signed up with Koodo and got my first bill. Firstly, the name on file that the agent put in is incorrect, it shows Mattel instead of Matteo.Secondly, the plan I signed up for was the $50 a month with the $5.25 monthly credit each month. My most recent bill does not show this credit and I’m being charged for the full $50. Third, I’m not sure why the tax I’m being charged isn’t the correct tax for the region I’m in.Lastly, I was wondering if there was an available mobile app where I could check my usage, pay my bills and such for my Koodo account. I downloaded the MyTelus app and putting in my phone number and account number both return an error saying it’s invalid. Thanks,Matteo

9 months ago

SACMGPConnector

asked in Self Serve

Continuous errors when looking at usage

Does anyone else get continuous errors when looking at the usage page? I’d say it happens to me 70% of the time, regardless of which browser I am using, or if I’m on my laptop or mobile phone. Even more oddly when looking at Minutes for my partner and I it always shows the two phone numbers called/received as our own two numbers, even when we’ve called or received a call from another phone number.

9 months ago

Stef123Beginner

asked in Tips, Tricks & Troubleshooting

Address Error

I’m trying to place an order online and noticed my postal code was incorrect. I tried to update my address, however, the website will not accept it as a valid address and continuously asks me to select another. My address is correct and is a valid Canada Post address. Can anyone point me in the right direction on how to resolve this?

9 months ago

Priyanka ThakurOrganizer

asked in Self Serve

trying to activate new sim but not receiving verification code on email

Hello EveryoneI ordered a new koodo sim online that i never received, so as advised by a rep, i went to koodo retailer to get the sim but now, i am unable to get verification code on my email. even after multiple tries. i have checked my spam folders and everything...what to do now? its so frustrating

9 months ago

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