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Garry FooteBeginner

asked in Other

Wifi calling keeps turning off?

My wifi calling keeps turning off every time I get out of range of my wifi. When I get back in range, I have to turn it back on and get a new access code every time. Very frustrating. I’m using a Samsung A5

2 years ago

saranyauBeginner

asked in Plans & Add-ons

1000min International LD Add-on

This 1000min International LD Add-on was $0 on my plan up until my last bill that charged me $3. I was not notified of being charged from now on for it. It was completely free up until last month. Why am I being charged $3 now?

2 years ago

CR3Beginner

asked in Other

How to turn off an Amber Alert

We had an Amber Alert issued but it has now been canceled. How do I turn this off on my phone LG31? The Alert Just keeps coming and coming and the Siren goes off...Have Turned the phone on and off - nothingPlease HELP how do I Cancel this - VERY annoying!Thanks

2 years ago

RaYmond YimBeginner

asked in Other

epp discount for cell phone

Hi may I know how to get that form to apply that discount ?

2 years ago

KhueBeginner

asked in Other

Extreme data usage

This morning I received a notification at 7:11 am that I had used 50% of my data. Six minutes later I received back to back notifications that I had used 90% and 100% of my data. When I logged into my account to see what was going on it showed that I had somehow used 1763 MB of data. My normal daily usage is around 5MB but can go up to 30MB when I’m out and about. I never use my phone for streaming movies or music. Seeing as all I had done up to that point was check my email, news app and answer 1 text how is it possible to have used that much data in so short a time?

2 years ago

sommerfuglBeginner

asked in Other

voicemail asks for mailbox number and says invalid

Hello! I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.” My number hasn’t changed. I’m able to access messages, self-serve online etc just fine. Help!

2 years ago

siegiatBeginner

asked in Self Serve

not in canada, how to correct my personal info

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.

2 years ago

wendyinBeginner

asked in Plans & Add-ons

Transfer plan to someone else

Hi, I have Koodo plan with tab balance left. My daughter has plan with another carrier. Recently I found her phone usage is much higher (we have to pay a lot of extra) while my usage is quite low. So I would like to transfer my current plan (and tab balance) to her. The most important is to have her existing number to use my Koodo plan. And I port my number out.Could someone please advise how to process above requests? Thanks!

2 years ago

abhattBeginner

asked in Prepaid

new unlocked phone, same prepaid plan

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan?

2 years ago

JL LamontagneBeginner

asked in Tips, Tricks & Troubleshooting

Galaxy A12 Compatibility?

I had to replace my wife’s phone while in the US a few weeks ago., with a Galaxy A12, factory unlocked. Worked fine with a US Network, but when we returned to Canada, and inserted our local sim card, it did not recognize it. So I am hoping Koodo will work. FCC: Galaxy A12 SM-A125F (FCC ID: SMA125F), The device supports GSM 850/1900, WCDMA Band V, LTE Band B5, and B41, 2.4GHz WI-FI, and Bluetooth!The model number on this phone is SM-A125U1/DSIs it fully compatible?

2 years ago

BenQBeginner

asked in Plans & Add-ons

ALWPBeginner

asked in Purchases & Returns

looking for the A52 5G

Hello Koodo community, I am looking for the Samsung A52 5G because of the great camera but still reasonable price.I can’t find it under ‘shop’ koodo. Would it be called something else? Or which samsung should i go for if I dont need 5 cameras but do want 1 great quality camera!

2 years ago

Nancy321Beginner

asked in Tips, Tricks & Troubleshooting

Pre-Paid to Monthly Switch Problem

Recently I purchased a new sim card to switch from a Koodo pre-paid account to Koodo monthly. I was told to wait to receive the new Sim and then follow instructions sent by email to set up the new account so that I could keep my old phone number. I followed the directions and the new account is working, I can see my usage on the self serve site, I can call in and out, receive texts, etc. However, it is a new phone number and my old phone number does not work. Does anyone know if I probably missed a step to transfer the number properly and if so is there a way for me to correct this. It is an iphone, I attempted to manually enter the correct phone number but the phone automatically reverts to the new phone number that was provided with the new Sim. Help?

2 years ago

memphisBeginner

asked in Other

How to flag scam texts to Koodo

I just received a scam text. Is there a quick and easy way to flag the number and forward the content to Koodo so that they could actually try to prevent more users from receiving it? The text claims to be from Costco with an interac e-transfer for me.

2 years ago

KojiMariYuBeginner

asked in Other

Will close account be effective immediately or until end of billing cycle?

I’m a monthly plan koodo user and currently in Canada, but will move to another country next month. I’m hoping to close my account before I leave but also want to continue using all the services up until when I arrive at the new country. So was wondering if closing account will be effective immediately or will it be applied at the end of the billing cycle? If the closing will be effective immediately, is there anyway I can continue using my phone until I arrive at the new country? Do I need to switch from monthly plan to prepaid plan for this? Thanks!

2 years ago

SmithMarBeginner

asked in Other

Moved to Austrlia - why won't Koodo let me transfer my number to another provider?

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

2 years ago

ACCABeginner

asked in Other

How can I mak an international collect call from my cell phone?

2 years ago

HendrixBeginner

asked in Tips, Tricks & Troubleshooting

Chargeur

J’ai reçu un appareil de marque Samsung Galaxy AO3S mais aucun chargeur n’était inclus.Est-ce possible d’en trouver un compatible avec cet appareil?

2 years ago

JK001Beginner

asked in Tips, Tricks & Troubleshooting

Data Usage in Connections/usage

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?Thanks

2 years ago

WycliffecymroConnector

asked in Other

What is [myphonenumber]@msg.koodomobile.com?

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

2 years ago

cmokBeginner

asked in Other

Spam call that changes phone number every time

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

2 years ago

Mika FrostBeginner

asked in Tips, Tricks & Troubleshooting

why do incoming calls need to press a number to connect?

iPhone user here,I’ve checked my phone settings and I don’t believe this is happening due to my iPhone so I’m asking Koodo members for help! When someone unknown or a number that has never called me before tries to call me, they are prompted to press a number before being able to connect to a call. Why would this be happening? I’ve missed very important calls due to people being confused about the prompt to connect to a cell phone number, I’m hoping I can have some help on fixing this without having to wait on hold with Koodo customer service. I really appreciate the time

2 years ago

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