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msjiBeginner

asked in Tips, Tricks & Troubleshooting

Wireless home phone not receiving calls

Hi, I had Wireless home phone for about 2 years. Every few months, i have an issue whereby it does not receive calls. I only realize it if i have not received calls from some time. I test it from my other cell phone and my calls go straight to voice mail. Only way i have found to fix it is to turn off the unit, wait and turn back on. This issue has caused me to miss some important calls. Why is this happening? Any fix you suggest?

2 years ago

PopeyeBeginner

asked in Other

Moving from Telus business to Koodo

My phone is currently on a Telus business account. I plan to retire shortly. I want to move my number to a Koodo starter plan. I just want to be sure that when I do this that I will keep my existing number and that the phone will be removed from my Telus account. It seems impossible to speak to anyone who can confirm this. Does anyone know?

2 years ago

LkwCoach

asked in Tips, Tricks & Troubleshooting

wifi issues

Can anyone explain why this keeps happening?My phone is connected to wifi. I'm sitting with 3 other people who are with koodo and connected to the same wifi and aren't having any issues but my phone is defaulting to data saying it will reconnect to wifi when the network quality improves. But when I turn off my data then the wifi connects and there is no issues with the network quality as it works perfectly fine. As soon as I turn the data back on it won't connect to the wifi again stating again that it will connect with the network quality improves. Just some background I have a Samsung A32 that has had ongoing issues since day 1. I have spent numerous hours talking to koodo tech support, my phones been sent to koodo to be fixed and it's been sent to Samsung to be fixed. Both times it was sent away I was told there's no issues but it comes back with the same issues. Any helpful insight is appreciated.

2 years ago

softechOrganizer

asked in Prepaid

What does it mean to Koodo Prepaid service?

https://mobilesyrup.com/2022/05/04/public-mobile-100-ercent-online-only/ "Additionally, as of May 3rd, Koodo Prepaid will be available alongside Public Mobile, which means the two brands will overlap for a time until July 13th." does that mean all Koodo Prepaid will become Public Mobile?

2 years ago

trmaloneBeginner

asked in Purchases & Returns

Nokia 2720 flip phone on koodo network

If I buy an unlocked Nokia 2720 flip phone, will I be able to use it with koodo in Canada? Thank you

2 years ago

StryfexBeginner

asked in Tips, Tricks & Troubleshooting

POCO phone support?

I am looking at some Realme/Poco phones for my next phone and the way that the sites describe the band support and the way it’s listed on koodo’s website seem...dissimilar. Here is an example of phone I’m looking at the closest - does this work on Koodo? https://pdaplaza.ca/collections/xiaomi/products/xiaomi-poco-x4-pro-5g-dual-sim-8gb-256gb-laser-black-factory-unlocked-global

2 years ago

cjinvanBeginner

asked in Other

condo callbox hookup

Hi! Just moved into a new building and we need to get our cell phone hooked up to the building’s callbox. Strata manager is saying someone from ur service provider needs to come out to do this...does Koodo have someone to do this or can we just do it ourselves if we can get access to the room? Thank in advance!

2 years ago

BazzaBeginner

asked in Other

Receiving 2FA text while in Europe

I'm using a local SIM for calls and data here in Europe. However using my Scotiabank Visa card online requires 2FA to my CDN number and I can't change it. Can I use my CDN/Koodo Sim just to receive the code without incurring charges? I have unlimited SMS both foreign and domestic. I do not want Easy Roam and will turn off data to prevent leakage.

2 years ago

BravalOrganizer

asked in Other

JbroomeBeginner

asked in Other

new phone

I need to get a new phone as my iPhone XR is broken and I still owe $240 on the tab. I wanted a iPhone 12 but you want $186 down and I can’t afford to pay the tab plus the amount for the new phone. So being a loyal customer with 3 phones in my account I was wondering if you would waver my tab on my XR to allow me to get a new phone or will I have to switch companies which I don’t want to do. Let me know what you can do for me please. Thanks

2 years ago

Thi Thuy An Tran

asked in Other

Information of a phone call

Hello, can you please let me know whether Koodo can get the conversation on phone from a specific day. I need that recording conversation between me and someone as a proof.Thanks

2 years ago

amanda11

asked in Self Serve

Self Serve Website Errors: Certificate Revoked / Connection Not Private

Whenever I try to log into the self serve website, I cannot access anything because of website certificate errors and/or notices about my connection not being private. This plagues me every month when I try to download my cell phone bill from the Self Serve website (https://identity.koodomobile.com/as/authorization.oauth2?client_id=214aa452-c949-4895-9a9f-5e8b18d9a9a1&response_type=code&scope=profileinfohighdetail%20customerinfo%20securitymgmt%20paymentmanagement%20ordermgmt%20invoiceinfo%20devicemanagement%20phonenumbermgmt%20accountinfo%20accountmanagement%20loyaltyandrewards%20priceplaninfo%20accountactivity%20paymentprocessing%20profilemanagement%20usagepreferencemanagement%20usagemeter%20wlspaymentmgmt%20usagemanagement%20usagedetails%20usageblockmanagement%20serviceeligibility%20servicemanagement%20onetimepasscode%20hellocustomer%20billpreferencemanagement%20identityinfofulldetail%20serviceassociation%20callcontrolmanagement%20wlsserviceagreement%20wlsserviceandfeature%20

2 years ago

JeremyboucherrBeginner

asked in Other

accidentally changed phone number

i accidentally changed phone number. can i get my old phone number back? if so, how

2 years ago

dallottBeginner

asked in Prepaid

Using mobile hotspot devices on Kudoo

Hi. I will be travelling through the Maritimes on a RV trip in July. I was planning on bringing an Alcatel wifi hotspot and purchasing a Koodo pre-paid SIM and plan (probably the $60 / 15 GB pay as you go plan) . But a friend of mine told me that most Canadian providers have basically “banned” theses plans from working in personal hotspot devices . Is this true with Koodo? Will my plan work? Thanks!

2 years ago

KamalBeginner

asked in Prepaid

PREPAID Sim CARD activated outside Canada

Hello Members,do you know if prepaid sim bought from Koodo will be activated outside Canada, i do not need roaming i just need an active Prepaid Sim that i can use outside Canada to receive messages (nO data requirement, No calling features,) just need an active prepaid sim Thanks

2 years ago

CaitieKBeginner

asked in Prepaid

switch from petro mobile to koodo for a prepaid phone plan

Hi I was wanting to switch from petro mobile to koodo for a prepaid phone plan. I was trying to sign up but they are asking for my sim card number. Are they referring to my old sim card from petro or do i have to purchase a koodo sim card online?? My petro one did not work, it said SIM card number is not available to be activated.

2 years ago

Mimi22Beginner

asked in Self Serve

help with new number

I need help I have changed my old number and got new one because belief's my family don't like the new number at all , is there any way could you please help me to get a new number ? I can't talk or text my parents neither close family members. thanks

2 years ago

AsraelOrganizer

asked in Plans & Add-ons

Travelling In US for 3 weeks.. Best Add On- $75 for 1 month text/talk 750 MG, or Roaming?

Hi I am going to be in the USA soon for 3 weeks. I would like to have access to texting and my phone.. with some data usage. Most of the time I will have access to Wi Fi.. but I don’t believe I can recieve calls over WiFi? just texts and data. There will be at least 5 days where I will be travelling and would like access to Data- both for texting.. as well as for having easy access to directions- calling my hotel.. Etc.. So I was considering the $75 add on - here… $20 for US unlimited SMS$45 for US unlimited MIN/SMS$75 for US unlimited MIN/SMS + 750MB of data As I feel like the Easy Roam could add up.. at $11 a day.. unless there is a limit to the charges? I usually use about 1 GB a month on my own plan.. so it’s not that much less.. but then I was told that my data will get used faster as it will be on a different network in the states.. I was curious if anyone had advice. Thank you.

2 years ago

SteveRRBeginner

asked in Plans & Add-ons

Outbound Call Name Display

My wife and I have a single account where both our names are listed - two phones with two different numbers.When I added Outbound Name Display, it shows my wife’s name on her outbound calls and on MY outbound calls.Am I able to get my own name on my calls? Or do I have to separate the accounts so that we each have our own?

2 years ago

LkwCoach

asked in Other

support

Koodo assist and call back are useless. How can I speak to an actual person for support without having to go through these frustrating and useless avenues?

2 years ago

SedorFamBeginner

asked in Plans & Add-ons

$15 Plan - Unlimited Text once 250MB is reached

Hello,Two questions:I saw a post in here regarding the $15 plan and unlimited incoming calls, the response was they are unlimited for prepaid but not post paid (or vise versa), how can I tell if I have the prepaid or post paid. Should I still be able to send/receive text messages (non sms) if I am NOT on WiFi and my 250MB is reached ( data is on hold with Shock protect - which is great btw). Seems my kids are only getting text once connected to WiFi even with cellular service on but data is on hold.

2 years ago

Boomer60Connector

asked in Other

MMS messages not opening when in the USA

when I am in the USA, and I have Easy Roam USA on my phone. I am supposed to receive unlimited texts. When I get some texts they are labeled on the side MMS and the text box says No Subject, Message size: 1KB and an expiry date. Why do these messages not come through so that I can read them? I only get some messages in USA, because I can’t open them I have no idea what they are. I get all message no problem when I am in Canada. thanks

2 years ago

MotOBeginner

asked in Tips, Tricks & Troubleshooting

Disconnecting a conference call

Can you hang up on a conference call you started without disconnecting the other people on the call? I tried to Google the answer and the best I got was “it depends on your provider.”

2 years ago

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