Hi ​@Dstamper if you’re referring to the $16 charge for Easy Roam on your latest bill, the charge was triggered by data usage while roaming. The $0.58 pay per use charge on the other line was triggered by data usage as well. You can also check the usage in your Self Serve account. 

The charges are valid but if you would like to dispute them further you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.

For more information on how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Yes - I am trying to dispute the charges. 

​@Dstamper 

Please schedule a call back through the virtual assist or send us a message on social media using the links at the bottom of this page if you wish to dispute the charges further.

I am trying to schedule a call back. Not successful.

​@Dstamper 

You can use the links at the bottom of this page, on the right to send us a message on Facebook or X/Twitter