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Question

wrongly charged for easy roam

  • 23 July 2024
  • 3 replies
  • 27 views

I was charged July 1 for easy roam but never left the country!!!!!!!! 

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3 replies

O
Userlevel 7
Badge +4

Hi there,

did the charge show up on your most recent monthly bill? Or was it just the roaming text notification? As the charge will need to show on your bill before a rep can look into the charge 🙂

Just a guy trying to help out 🙂
M
Userlevel 7
Badge +4

I have flagged a rep to help you out.

Flo Koodo
Userlevel 7
Badge +4

Hi @deborapisbill 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

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