Skip to main content
Koodo Community
Community

I scheduled 5-6 call backs and every time a rep calls me back they state that they are unable to help and transfer me to Web Services and then it hangs up on me. 

 

I received a defective device and got the the return instruction email. I am waiting for the replacement device but never got a tracking number, it has been over 10 days business day, I emailed koodo.webstore@koodomobile.com with no response. On-top of that I have not been able to schedule a call back since the chat bot tells me there is no availability. 

 

Am I expected to pay for such poor services? 

I guess the normal rep tried to send you the web store?

What phone was it? And did they ask you to the defective phone back to Koodo?

Hi ​@veanned, we’ve contacted our team to check if any tracking is available for the replacement phone, we’ll update you if we get any information.

It was for a refurbished iPhone. The email stated that the phone was sent out on Dec 11th but when I called in the representatives stated it was not sent out until the 16th. The instructions stated for me to send the phone back once I get the replacement. 

 

The phone was ordered through the web but I have been trying to email and call.

Hi ​@veanned 

We have just sent you a PM with more details about the shipping, please check your community inbox when you get the chance. 

Terms & Conditions
Koodo Community