I added a new line to my account for my daughter online. I did not receive any confirmation details via email.
Prior to clicking submit, I reviewed all of my information and it was correct, except for the email address and phone number. Both are old and do not match what I currently have listed under my profile in Self-Service.
i requested a callback via Chat and the agent was unable to assist as it was a web order. I was transferred to another department and was hung up on.
How do i…
- update the email address and phone number that the web store has (billing name and address is correct).
- get a copy of the email confirmation sent to me so that I can follow the tracking once it is shipped?
Thank you!
