My June bill was charged US roaming fees without me ever leaving the country. I request reimbursement please.
unwarranted roaming charges
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Hi there,
if a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network to prevent your phone from switching to a US tower.
I’ll flag a rep to assist and thankfully after making the adjustment in your phone, it shouldn’t be an issue again.
Userlevel 7
+4
Hi
The roaming charge has been already credited, please check your self serve for details.
For more info about how to prevent accidental roaming charges, please check out the article provided by Oliver above.
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