Which particular model was it? have you checked if they had that in stock at the time of ordering. Was there any notice of possible delay? 

Koodo practice is to charge you right away when you changed our plan. it is bad if there was delay but it might help to pay off amount sooner.

iPhone16 white 256g I remember when I placed the order it said 1 week, now I check it is 2 weeks. But it has been almost 3 weeks since I placed the order.

When I placed the order, there was no notice that there would be a delay. Even if there was a delay, they shouldn't charge me for the upgraded cellular plan now. Otherwise, if there is a delay, wouldn't I have to keep paying extra but not get a phone?

If there is  a delay. Unfortunately, you would have to wait. 

As you are an existing customer, Koodo always start charging your phone and your new plan from the day you ordered. There isn’t another way around. If you would like, you could cancel the order by contacting the webstore.  

I would suggest you to reach out to the Koodo Web Store to follow up on the status of your order. You can email them at koodo.webstore@koodomobile.com.

I have send them an email 4 days ago, but no one replys me at all! I just want a date, even if it is delayed, as long as I can get an accurate shipping deadline.

What is your HFO order number?

Hi there ​@Siqi 

We already responded in your previous post: