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Koodo Community

Good afternoon,

I’ve been trying to order a new phone/plan and everything seems to work fine until I get to the page where you enter your credit card information. It doesn’t appear the page loads properly and even though you can enter your details, you’re unable to complete the purchase and just stay stuck on the same page. Sounds like this has happened to multiple people today. I’ve tried with multiple devices and browsers without success.

Thanks, 

Are you a new customer?


Nope. Been a customer for years 


I have seen a few reports.  There seems to be an issue with the koodo site. 

Let me flag a rep for you


Thank you!


I got a call back from Koodo and they were able to complete my order over the phone. Thanks for your help!