Hello,
I have placed an order for a phone On Jan 5, 2025, but I want to cancel it because I may have found a better deal for the phone somewhere else. I have sent the email to koodo.webstore@koodomobile.com on that same evening of Jan 5 , 2025. It is now Jan 7, 2025, and I didn’t get any reply from them. I want to make sure that this order is canceled before I buy the phone somewhere else. How long before they reply and confirm that it was canceled?
Thank you.
It can take a few business days, unfortunately. It’ll definitely get cancelled. Worst case, even if the phone ships, you can refuse delivery and it’ll get returned to sender and cancelled.
Hi
We have looked into it and we see the order has been canceled in the meantime.
Let us know if you have further questions.
Hi Flo,
I received an email from them saying it was canceled and the order page shows it was canceled.
If there is an arising issue I will ask here.
Regards,
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