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Return internet device in original box never open and took the number they sent me 

went to Canada post December 31/2024. I got my tracking number, now they emailed me saying 

to return the device.  I have tried on my end to track but I can’t. 
Anyone know what is the correct email address I can send a email  with all the information in regards to the return and proof that I sent it back. 
Thank you in advance for any help.
🙏 

Hi ​@GrandmaB 

You are not get any information when you try to track the return?


@Flo Koodo  that’s correct  

 It was December 31, 2024 and yes I have a receipt with the number etc.

Canada post was open at this time, strike was already  over


@Flo Koodo   I know how  to track 

I have looked every day and still nothing 

 


Have you tried reaching out to Canada Post and asking them why their tracking number isn’t showing you any results?


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