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Just unpacked my recent purchase but the brown recycled box seemed like it was previously opened as the tape was on crooked and barely hanging on. 

I noticed that the battery was at 17% when I turned it on and the small compartment in the box (where they usually put the charging cable) was empty.

So my questions are to anyone who has purchased a refurbished iPhone 13 recently:

is it supposed to come with a charging cable?  (The last iPhone refurb I purchased had one)

Is it normal the battery is that drained?  Also health was only at 89%.  The refurb XR I had for 3 years is at 85.

The help documentation on Koodo says to let them know right away if something doesnt seem right with your purchase, but I could not for the life of me figure out how, so any help here would also be appreciated.

Cheers!
 

It depends on the condition of the phone. Which one did you choose when you made the order on the Koodo page? https://www.koodomobile.com/en/products/certified-pre-owned

Good: These phones typically have visible scuffs, hairline scratches, or other minor imperfections.

Our refurbished phones look and function like new and are backed by a 1‑year Koodo warranty. During refurbishment, some components may be replaced by third party parts. These parts go through inspection by a technician covered by our warranty.

Battery should not have issues, also no charging cable or thing to open sim slot.  Is there a way to contact someone who can resolve this?  The AI BOT is not scheduling a callback due to it being busy

 

On the iPhone 13 page under technical details:
https://www.koodomobile.com/en/phones/iphone-13-cpo

Package Content:

To do our part for a happier planet, all CPO devices no longer come with a power adapter or charging cable. Please keep using the charger you already have, or buy a new one separately if needed.

 

Everything you’ve said sounds right for a CPO phone. That being said, if you’re not happy with what you got, you can initiate the return process by sending an email to koodo.webstore@koodomobile.com

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