You will need to follow up with the Koodo Web Store by sending an email to koodo.webstore@koodomobile.com.

Hi

That was a waste of time. So I sent an email to  Koodo.webstore@koodomobile.com, only to be

told they can’t do anything about it. they said I would have to put in a callback request. Now I see today that the deal has changed again.

I haven’t received the phones yet. I think I will return them and cancel my service all together.

Its so frustrating trying to get things done.  

Thanks

Sudsy40

If the offer is still available and you meet the requirements, please fill out this form to get the new deal

https://www.koodomobile.com/en/help/request-rate-plan-or-offer-change-during-return-period?srsltid=AfmBOorya5aFFrCNZm_i5cc3nZh3xAn14URphuh27Qa_seLKCtf7LCvd

Hi

So I filled out the form as suggested yesterday. Still have not got a reply. Of course that deal is no longer there and now there's a different deal.

Sudsy40 

Just be patient as Koodo works through the black friday backlog.

If the offer was available when you submitted the form and you qualify for it, Koodo will apply the changes