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I ordered both mobile and internet service at the end of 2024 beginning of 2025. I received the phone more than a week ago and the internet equipment at the beginning of this week.

On Jan 7th I received an email from koodo@e.koodomobile.com informing me that internet is not available at my address and to send back the equipment using a code for Canada Post. I have not tried connecting yet just by chance so I cannot confirm that this is indeed true. The email address is different from those used in other communications and the website still shows internet being available at my address. Self serve also shows nothing of note.

I do not wish to blindly return the equipment as this email is rather odd due to the reasons listed above. 

I also have an “AIRTIME” charge of $0.01 on my credit card and fear these issues are related to each other and that my information has been compromised. So am just sitting on the trigger here to start the various legal/financial machineries to address these issues if this is the problem.

Hi ​@IEB 

We have looked into it and we can confirm the email you got yesterday is legitimate.

According to the note we see, the address is not serviceable and the first payment for the Internet plan was refunded to your credit card.

Regarding the Airtime charge of $0.01,  is this the same date, on January 7th?

OK, I will send the equipment back tomorrow through Canada Post.

The refund for the internet is not showing up quite yet on my credit card statement, must be still processing.

No, the Airtime charge was January 8th, I answered in the other thread as well.

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