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I’m trying to purchase a phone online and I go through all the steps update my rate plans and after it verifies the screen goes blank and stops loading… have tried on phone and laptop 

Hi ​@Made ink 

Have you tried clearing cache and cookies in your browser or placing the order in incognito mode on your browser?

Yes and it still ends in a blank page that won’t load after the verification 

​@Made ink 

If you try to select a different phone and plan, are you having the same issue?

Yes I’ve tried a few different devices 

Yes I’ve tried a few different devices 

Have you tried the incognito mode? and try to refresh the page once you see the error?

Are you a new customers or an existing customer upgrading?

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