Which phone did you order?

And what is your order number?

Hi it’s an iphone 16, order number is HFO****7. correction, it’s order on dec 29.

Thank you!

Which size and colour is it?

Have you used the Koodo tracking page?

https://shop.koodomobile.com/checkout/order/orderSearch.jsp

 256GB TEAL. The status said it’s delayed due to manufacturer, no further information. 

When I check the regular iphone 16 - 256GB - Teal, it shows that the order will ship in 2 weeks.  I would expect that to be the timeline for current orders, which means for past orders with should ship within 2 weeks as long as Koodo gets devices according to schedule.

https://www.koodomobile.com/en/phones/iphone-16

Thank you for reply. It looks like it’s uncertain when Koodoo will receive the device from the manufacturer. If I still can’t receive the phone in the next two weeks, can I cancel the order and reverse the charge to the new plan?

Yes you should be able to cancel.

You can also email the webstore to enquire about the timelines.  I’m not sure if they would have any different or updated info.

 koodo.webstore@koodomobile.com

Hi ​@MabelW, we’re sorry to hear about the delay with your phone. We've sent a message to our Webstore team to check on the order and find out what is causing the delay. We’ll update you here once we know more!

Hi again ​@MabelW we’ve heard back from the Webstore team, they confirmed the phone model ordered is indeed out of stock. Unfortunately, they don’t yet have a confirmed date by which the phone will become available.