Did you get an email to say the phone was shipped and receive a courier tracking number?

What phone (including colour and size) did you order?

What does it say when you track your order here?

https://shop.koodomobile.com/checkout/order/orderSearch.jsp

Hi ​@Bassi, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly check on the order for you but we haven’t found an account with your current sign in credentials. 

If you cannot log in you can also schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.