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my line is blocked even after paying for my bill

  • 19 March 2024
  • 2 replies
  • 25 views

Please I need my number to be reactivated as soon as possible because I need it. Thank you


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2 replies

Userlevel 7
Badge +4

Hi @Nanaama1991 

If you made the payment through online banking, it may take 3 - 5 business days for the payment to be posted and account to be reactivated.

With payment via credit card, the payment is posted right away.

To see if you are eligible to send a notification regarding your bill payment, please check the billing section in selfserve. For more info, please check out this article 

 

Userlevel 7
Badge +4

If you paid via credit card, you may need to restart your phone for service to be restored