The final payment was on march 9th and my tab still hasn’t cleared, so I’m unable to get a new phone.
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Userlevel 7
+4
Hi
What happens when you try to order a new phone?
Are you getting any specific error?
Hi
What happens when you try to order a new phone?
Are you getting any specific error?
Yes, it says that my current plan is not compatible with the selected tab. And then I'm left with a single option: paying full price upfront. Selecting a different plan does not solve the problem.
Userlevel 7
+4
Got it!
Have you tried placing the order on a different device, preferably a PC/ laptop, using incognito?
Got it!
Have you tried placing the order on a different device, preferably a PC/ laptop, using incognito?
Yup! Nothing works
Userlevel 7
+4
If you try with different tab, does it go through? Which tab did you select when you attempted to place the order?
If you try with different tab, does it go through? Which tab did you select when you attempted to place the order?
No, I get the same issue on any tab that I select.
Userlevel 7
+4
I see!
In this case, please schedule a call back with the virtual assist, so a rep can further assist with the order.
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