Skip to main content
Solved

Koodo Home Internet Loss of Service during current billing cycle

  • 14 July 2024
  • 4 replies
  • 96 views

My primary issue is that I have had a loss of internet for this month most days and for the last two weeks almost no internet every day. This has had a major impact as I work from home as well as personal use.


I have spoken to a technician and currently some troubleshooting steps have been followed and the final fix is pending confirmation. But outside of the actual fix for the core issue I am looking for a refund for this month since I have not had service for most of it and it has had a major impact.

Any assistance regarding this is appreciated. 

This topic has been closed for comments

4 replies

Allan M
Userlevel 7
Badge +4

Reps on the community have limited access to internet subscriptions. You’d have to schedule a callback at https://www.koodomobile.com/en/help making sure you select the internet option in the chat bot.

Their service terms state that they aren’t responsible for things like this so I would set expectations accordingly, but worth a try.
https://www.koodomobile.com/en/shop/subscriptions/terms/subscriptions-terms

L

When I asked about it during a troubleshooting call they were pretty dodgy about it and suggested going to a store or through self serve.

 

For the callback the last troubleshooting person I spoke with said they can't do anything it has to go through payment or sales people.

 

I'm going to try and see what I can do but I can say I will likely change back to a different ISP, in my case my previous was Rogers.

D
Userlevel 7
Badge +4

Did they say what the payment or sales team would do?  I dont see how payment/sales would fix a connection issue.

I would request another callback.

 

In the mean time, have you tried resetting your modem and router?

https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
L

As an update to this, I was able to request a refund for this month through a different rep. I just have to check in on an update to this.

 

My actual connection issues are yet to be resolved. All troubleshooting steps have been done, new modem, router etc now and still waiting on a technician and a fix.

Terms & Conditions