I ordered internet service on Mar. 4, 2024 - the service was meant to start Mar. 11, 2024. I never received a tracking number and never received my modem and wifi router. I have been without internet for 6 days now and want an answer as to where my order is. I was charged on my credit card for the new service but no one can tell me where my order is.
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I ordered internet service on Mar. 4, 2024 - the service was meant to start Mar. 11, 2024. I never received a tracking number and never received my modem and wifi router. I have been without internet for 6 days now and want an answer as to where my order is. I was charged on my credit card for the new service but no one can tell me where my order is.
Did you receive an order confirmation number? I would suggest you to schedule a callback through Koodo Assist and speak with a rep about the status of your order. https://Koo.do/Chat
Userlevel 7
+4
Hi
We are sorry for this experience!
As much as we want to help, we have limited access here on community when it comes to Internet order and services.
We recommend scheduling a call back with the support team over the phone, and a rep should be able to further look into it.
I have spoken to three people so far and no one was able to help unfortunately. Yes, I do have an order confirmation number but know email after that about tracking. When I log onto self-serve, it says “processing” but the service is late at this point.
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