You can send an email to koodo.webstore@koodomobile.com along with your order number to follow up with the Koodo Web Store.

How did you request the phone return?

6 days ago.

Yes but how?

I assume you emailed the webstore to initiate the phone return.

Did they even reply to your first phone return email?

Requested the return by phone, followed by 2 emails requesting the same.  No response.  Speaking with Koodo’s customer care by phone and store staff is unfortunately not helpful. They all describe a “warehouse” that manages online returns that cannot contacted by any means.  

Ok.  So when you contacted by phone they said to email the webstore.

But when you emailed the webstore the first time to request the phone return did you get a response/reply from that initial request?

No email response from either method Dennis.  Not even an auto-response from a bot.  like yelling into a void.

Hi ​@fjelgar - unfortunately the return process is currently impacted by the Canada Post strike. 
It looks like you spoke with a rep yesterday who shared details related to the delay.

Here’s some more info from this support article:

“During the time Canada Post outlets remain closed, please hold on to any returns for mobile, security, TV, or internet products. Once they reopen, you can use the return waybill you were given and follow the returns process provided. There will be no penalty for late returns.”

Thanks for this information. The agent did not mention the Canada Post strike, and it didn’t occur to me until now that the return had to use Canada Post (there are other methods). 

​@Ranjan Koodo 

Should the webstore email give this reply as well?  Or at least have an auto reply with this info.

From the sounds of it the customer made an initial return request and got nothing back