I ordered a new line , new phone middle October. Phone came and I did not find it user friendly. Since it was online , had to be done through phone calls. 

I was told I would receive a label in three days (Friday) nothing came , no call or email. 

Monday I called, Im still in return timeframe. Data, calls nothing was used. I finally get a shipment label.

Shipment arrives at placement. Nothing updates on my account. I got a $10 credit, $200 x 2 for bills of a phone I don't have physically anymore , talking over the phone nobody understands what Im telling them. There is no track record allegedly of calls had on their end. 

Very frustrating I want to go to in person store, with all my receipts , the tracking , why am I paying for an item I no longer have and never used. 

Ended up getting prepaid with them so that's more money out of pocket