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Question

Buying a phone, when I add any plan I lose Tab Premium?

  • 19 March 2024
  • 3 replies
  • 60 views

Hi, need some help as I’m confused.

I’m wanting to buy a phone on a new line. I select the phone I want, and Tab Premium and the phone is about $10 a month and $0 upfront, for a total of $209 for the phone. I then have to add a plan, when I select the plan, the phone now costs $300 something up front AFTER it takes about $200 something off the price. I have no idea what is going on here. Help?

 

Thanks


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3 replies

Userlevel 7
Badge +4

Which phone are you trying to get and what plan are you selecting?

I was going to buy the Google Pixel 7 pre-owned on Tab Plus for my mother who’s elderly and her phone broke. $0.00 at $9.45/month.


On the side when I select Tab Plus, it says this:

 

Sweet deal! This deal includes

  • Special plan starting at $50

  • Applicable on Tab Plus. Limited time offer

  • Select plans apply

  • Some offers may be offered online exclusively

So when I then go to select a plan, it pops up a special plan at the top for $50, with 70 GB of data. There is no other $50 plan to select. The total then shows I owe hundreds of dollars now.
 

Userlevel 7
Badge +4

Are you trying to upgrade your phone on your line? That's why the system tells you you need to pay off the balance/bonus of $300?

Did you add a line  into your account ? means you will have 2 lines