bought a new phone, paid the "setup fees" but this new phone doesnt have an Esim or whatever

New Samsung flip my old phone is a note ultra 20 I've been with koodoo for years.

I upgraded my phone and it finally arrived but it's not even set up

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What set up fee are you referring to?

DId you purchase this from the Koodo website or instore? Are you a new customer or an existing customer upgrading?

Set up fee?

I bought it from the online kodoo store it said the onetime setup costs were included.

It is “One-tIme Fees”. Not “One-time Setup Fees”

Dystopia achieved.

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