Koodo Community
Question

Added new line but never received SIM

  • 16 February 2024
  • 1 reply
  • 23 views

I opened a line for my partner 2 weeks ago and got confirmation that the SIM was sent, but we did not receive it. I am already getting billed for service I can’t use - how can this be remedied?


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1 reply

Userlevel 7
Badge +4

Hi @kybriggs 

Sorry for the late reply!

We see that you managed to get in touch with a rep in the meantime, please let us if you need help with anything else.