I am using a koodo prepaid plan, which I have been using for a year or so. My phone bill was paid and the next day, my phone went into sos mode and has been like this for the past 10 days. I have tried resetting network settings, taking out the SIM card and checking if I had any outstanding bills. Are there any other things I can do to solve this issue? I am in an area where I have always had cell service, and my friend who is also using Koodo still has service on their phone.
Any help would be greatly appreciated
Sudden SOS signal
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Userlevel 7
+4
Hi
We have limited access to prepaid accounts here on social media, however, if you are able to use a friend’s phone, please schedule a call back through our virtual assist so a rep can further look into it.
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