Where did you purchase the eSIM? My suggestion would be to go back to the store where you bought it, and ask for your options...

I purchased it online unfortunately 

I wasn’t aware Koodo sold eSIM codes online…. can you confirm you purchased it from Koodo? If not, unfortunately I think you may need to go back to the party who sold it to you… :(

Yes, i purchased it from kudoo. They do sell them online.

Hi there,

So yes you can purchase a physical prepaid sim from a koodo kiosk or Telus store and do a sim replacement on your self serve. This will move the number to the physical sim.

You can try and get a refund by setting up a call back with a rep, but esims once active are non-refundable as they can't be reused. They're a one time use kinda deal so I doubt they will refund you. I hope this clears things up steps to change the sim can be found in the link below.

https://www.koodomobile.com/en/help/koodo-sim-support

I actually went to a tellus store today and the guy that works there told me they never dealt with esims before, he suggested me to buy a physical sim card and contact the customer service and ask them to add the prepaid esim to that physical card. And that's what i did I'm just waiting for the call back from them. But first I'll make sure if they do a refund or not.