new customer prepaid sim not working activated

I get a sim card from store and activate online but its not working no network

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Best answer by Flo Koodo 12 May 2023, 20:40

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Userlevel 7

Someone else has a similar issue. I’ll flag a rep for you as well.

Didn’t get any support my sim is activated on 8 april still no network I changed phone retstart and re insert sim card

Userlevel 7

A rep should come and assist you with your problem. Is the e-mail on your community account the same as self-serve?

Yes email is same

Userlevel 7

Hi @Jashan97

Will you, please try again turning off and on your device and if possible test the sim card on a different device?

Hi @Jashan97

Will you, please try again turning off and on your device and if possible test the sim card on a different device?

Tried already but didn’t work

Userlevel 7

I see!

In this case, we recommend scheduling a call back with the prepaid support https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html or visit a store nearby.

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