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Question

Issue with Data Usage in my prepaid account

  • 29 March 2024
  • 1 reply
  • 46 views
N

Hey,

 

I have an issue with data usage in my prepaid account.

I’m on 12 months promo since August 2023.

15 Gb of data for $45..

However, my data usage shows 7 Gb used and 0 Gb available.

Also my credit card was charged on March 27th $20 + tax for 500 Mb booster addon, but I didn’t order it.

There should be some kind of error in my account.

Please help!

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1 reply

M
Userlevel 7
Badge +4

Hey,

 

I have an issue with data usage in my prepaid account.

I’m on 12 months promo since August 2023.

15 Gb of data for $45..

However, my data usage shows 7 Gb used and 0 Gb available.

Also my credit card was charged on March 27th $20 + tax for 500 Mb booster addon, but I didn’t order it.

There should be some kind of error in my account.

Please help!

I would suggest you to schedule a callback through Koodo Assist and speak with a rep to sort out your issue. https://koodomobile.com/prepaidchat

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