How and where did you order that eSIM? Koodo is correct - they don’t sell those online so I have a feeling you either purchased something else, or you got scammed...
This is email Address that sent me confirmation email koodoservice@mail.koodomobile.com
CAN someone help me on this. I have tried virtually every avenue possible. This is so unprofessional. Why would you set up a sweatshop to scam people.
I didn't say Koodo scammed you. They wouldn't of course. What exactly was said in the mail you received? What exactly did you order and from what link exactly? We can help you better when we know more details.
Here’s the email I got a copy of that
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| | Bonjour Saurabh Pathania | | Félicitations! L'activation de votre service est maintenant terminée. Merci d'avoir choisi Koodo. Nous sommes heureux de vous compter parmi nous. | | Votre NIP à 4 chiffres a été enregistré. Vous en aurez besoin pour apporter des changements à votre compte si vous appelez le service *611. | |
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Avez-vous installé votre eSIM? | Si vous avez réussi à installer votre eSIM sans problème, vous n’avez rien d’autre à faire. | Balayez simplement le code QR et suivez les directives à l’écran pour faire une configuration rapide. | Il est important de noter que ce processus s’applique à l’installation initiale. Si l’eSIM avait déjà été installée, puis supprimée, vous aurez besoin d’une nouvelle eSIM. |
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Faites des changements à votre compte, n'importe où, n'importe quand, grâce au Libre-service. | Dans votre compte Libre-service, vous pouvez: | - Obtenir l'état d'utilisation de votre forfait et en connaître la date de renouvellement
- Changer de forfait, acheter des minutes ou des données additionnelles, ou ajouter des à-côtés à votre service
- Faire les mises à jour d'usage à votre profil, comme un changement d'adresse et infos de paiement, en plus de pouvoir réapprovisionner votre compte pour continuer à utiliser votre service
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Confirmation d'achat du forfait |
Numéro de téléphone: | (***) ***9638 | Type de paiement: | Credit Card |
Forfait sélectionné: | | 100 minutes d'appels partout au Canada Appels entrants illimités Messagerie texte et photo internationale illimitée² | 15,00 $ | | | | | SIM | | eSIM | 0,00 $ | | | | | | Montant total: | 15,00 $ | | Plus taxes. Les taxes varient selon la province. |
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Avez-vous une question? On a la réponse. |
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| | Hello Saurabh Pathania | | Congratulations! Your activation is now complete. Thanks for choosing Koodo. We're happy to have you! | | Your 4-digit PIN has been successfully registered. You’ll need it when calling *611 to make any changes to your account. | |
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Have you already installed your eSIM? | If you've successfully installed your eSIM, no further action is needed. | Simply scan the QR code and follow the on-screen instructions for an effortless setup. | It’s important to note that this process is for initial installation. If the eSIM was already installed and then deleted, a new eSIM will be required. |
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Make account changes whenever, wherever with Self Serve. | With your Self Serve account, you can: | - Check your plan usage and renewal date
- Change plans and purchase additional data, minutes, or Roaming boosters
- Update your profile information, such as address and payment details, and top up your account to continue service
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Plan Purchase Confirmation |
Phone Number: | (***) ***9638 | Payment type: | Credit Card |
Selected Plan: | | 100 minutes of Canada-wide calling Unlimited incoming calls Unlimited International Text & Picture Messaging² | $15.00 | | | | | SIM | | eSIM | $0.00 | | | | | | Total Paid: | $15.00 | | Plus taxes. Taxes vary by province. |
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Please fix this or I am losing patience and I will approach the consumer protection office in Quebec
Please fix this or I am losing patience and I will approach the consumer protection office in Quebec
I don't think you realize you are talking to other customers as this is a Community Chat.
So it’s just a waste of my time again. Never in my life I have been so pissed, Koodo reps are unreachable and I have been robbed of my money for nothing in return. I am fed up and going to consumer protection office . Enough of this bs
Hi @Sap1234, we have no access to prepaid accounts here but we’ve looked into eSIM activations. If you’ve purchased your eSIM online but have not received the QR code during the activation process you can log into your Self Serve, and until your eSIM is successfully downloaded, you should find the QR code on a banner at the top of the overview page.
Follow the prompts until you get a successful eSIM installation confirmation.
If you run into any issues you can schedule a callback with our prepaid team through our Koodo Assist here https://www.koodomobile.com/en/help - Select Chat now then Mobility Prepaid.