Hello, I am trying to upgrade my phone with the current plan ($35 Dollars per month), but when I choose the Samsung Galaxy A15 5G from the Shop menu, I keep getting a message that says: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab.”
Should I contact support? I just wish to upgrade my older phone, the Samsung Galaxy A5 (2017) to the Galaxy A15 5G. Can this be done Online or do I have to go to Koodo store in person.
Thank you.
Tab Basic requires a plan of $40 or higher
https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone
Still does not work. It says the same message.
Tab Plus requires a plan of $55 or more
https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone
+4
If you want to keep your $35 plan, then you need to buy a phone outright ( without Tab).
Thank you, Mayumi
I got the problem fixed now. What I did is switch my Tab Plus to $40 dollars, then select a new phone on the shop menu and went with a basic plan down to $25 dollars.
Thank you all for your replies.
Contact support. I was able to put my new phone on a tab and keep my Boxing Day deal plan. They were very helpful with me in that regard.
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