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I had a Google pixel 4a and my wifi calling worked fine. Unfortunately the battery kept dying and was unable to take a picture with phone without phone restarting. Long story short I bought a new phone and put my Sim in it. It is a Galaxy A15. My wifi calling worked for a few days and then stopped working. I have tried on multiple occasions to connect it where I have wifi and cell service. It connected and said wifi was enabled but it still will not work and makes me do the whole process again.

I need wifi calling as I do not have any cell service at home or in this area.

Hi @HardyMaui 

We can look it on our end, can you please confirm the last two digits of the phone number in question? 

Thank you, it is 29

We verified the account and the device might have difficulties with this setting. From what can be seen it is not a device purchased from Koodo.  

 

Unfortunately we are limited to some actions, here over the community. We would recommend reaching out to our dedicated support team from an alternative number, in order to continue to troubleshoot the device and find a resolve. A call-back can be scheduled via our Koodo Assist.

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