I’m a private pilot and i was charged roaming fees when i flew into Kingston, Ontario. I wasn’t close to the US but must have been picked up on a US tower. Can the charge be reverse?
thank you
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I’ll flag a rep since you were still in Canada.
Has the roaming fee showed up in your latest bill yet? Normally Koodo would wait for the fee showing up and the give out credit for accidental roaming charge.
yes, the fee has showed up.
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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