I am unable to select the free perk via Koodo Self Serve online.
I get the error message "It looks like you can’t choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.” I have tried multiple times over multiple days without success.
I am trying to pick the Rollover Data perk.
Please help. Thanks!
Best answer by Darius Koodo
View originalI am unable to select the free perk via Koodo Self Serve online.
I get the error message "It looks like you can’t choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.” I have tried multiple times over multiple days without success.
I am trying to pick the Rollover Data perk.
Please help. Thanks!
Let me flag a rep to help you out.
+4
Hello
Ii was able to add the Rollover data perk with immediate effect. I would recommend turning the device off and back on again.
It should update in the Self serve account within 5-10 min.
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