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I tried chatting with the Koodo Assist as well as calling the callback line. Both say reps are busy and unable to come to the phone and a callback can’t be scheduled. But isn’t that the point of scheduling a callback? I want to switch to the Cyber Monday plan but can’t do it on Self-Serve. Any ideas? Calling the line didn’t work and Koodo Assist is blocking all attempts.

Hi ​@JasmineC 

Will you please let us know what happens when you try to make the change in self serve?

Are you getting any errors?

Me too! I tried yesterday and today. A bunch of times. I simply cannot get a scheduled callback. If I can’t chat to a real person and can’t phone a customer service phone line (even if it means waiting on hold for a long time), basically you don’t have any customer service right now. I know you’re busy, but with time limited deals, I need service today (or at least get into some sort of a lineup for service, which “schedule a callback” is supposed to be). I can’t use self serve because I need a specific change to all four of my lines that can’t be done in self serve.

Unable to get a call back schedule. Please call me back ASAP. I want to cancel my account. 
Your representative named IAN is so rude. 
Thank you. 

So what plan are y’all trying to change to?

Can you you also clarify if you are getting an error when you try to change to it or are the plans just not available to you

​@Flo Koodo The plan wasn’t available in my Self Serve menu. I switched to a $39 one that was available but ended up not contacting a service rep on Monday due to “unavailability”

​@Dennis I was trying to change to the $34 BYOP plan advertised on the Cyber Monday banner on the Koodo home page . Was not getting an error, just couldn’t find it and wasn’t able to reach any live agents after using Koodo Assist and phoning the line directly. Was told Schedule a Callback was impossible

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