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Unable to change plan at all.

  • 22 September 2023
  • 11 replies
  • 328 views
K

My current plan has 20Gb of data, and now there is a plan available to switch to that has 60Gb of data & also comes with a free perk for the same price I am currently paying.

I would like to switch to this plan but when I click “Choose Plan and Perk” on the site it just shows the 3 “loading dots” in the middle of the page forever.

My son also had this issue and ended up scheduling a call-back to get it figured out. That was days ago, how has this critical site issue not been fixed? Please switch my plan to the one I specified.

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Best answer by Bernard Koodo 22 September 2023, 20:37

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11 replies

D
Userlevel 7
Badge +4

Are you able to choose the plan without selecting a perk?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
K

Are you able to choose the plan without selecting a perk?

It doesn’t even get to the point where I would select one, I assume that would be the next step after selecting but nothing loads. I made sure browser addons were disabled so they wouldn’t affect it either.

 

D
Userlevel 7
Badge +4

have you tried clearing your browser’s cache?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Dinh
Userlevel 7
Badge +4

Are you able to choose the plan without selecting a perk?

It doesn’t even get to the point where I would select one, I assume that would be the next step after selecting but nothing loads. I made sure browser addons were disabled so they wouldn’t affect it either.

 

That error happened to me as well but I was able to change my plan on a desktop machine. It might be issue with website timeout and loading. You could try to do it again on a Desktop/laptop to see if it works. If that doesn't help, you might need a rep.

A Koodo customer, opinions are my own.
K

have you tried clearing your browser’s cache?

First thing I tried, also purged my DNS cache and tried different browsers.

That error happened to me as well but I was able to change my plan on a desktop machine. It might be issue with website timeout and loading. You could try to do it again on a Desktop/laptop to see if it works. If that doesn't help, you might need a rep.

Was doing all of this on desktop, and just tried on mobile with same result.

D
Userlevel 7
Badge +4

Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Darius Koodo
Userlevel 7
Badge +4

Hello @KeithSaunders 

We were not able to find an account associated with the Email you used to log in here.  I would recommend sending us a private/direct message on Facebook, X (twitter) or Instagram and we can take a look into the options for you. 

K

Hello @KeithSaunders 

We were not able to find an account associated with the Email you used to log in here.  I would recommend sending us a private/direct message on Facebook, X (twitter) or Instagram and we can take a look into the options for you. 

I am using the same email address for both accounts so I don’t know what is up with that but I just messaged on facebook. *shrugs*

Bernard Koodo
Userlevel 7
Badge +4

@KeithSaunders We found you! 😀 Per our chat on the phone you are all set to go!

K

Am I going to be able to select a perk on the site? If anything please just select the Rollover Data perk for me if you can 😄

Bernard Koodo
Userlevel 7
Badge +4

@KeithSaunders Recall your rateplan change takes effect next bill cycle. Around October 11th you can log in and pick the perk that’s most suitable for your needs. 

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